Home2 Suites by Hilton Shenzhen Nanshan Science & Technology Park

Worst experience with Trip.com and Hilton. Trip.com search results clearly stated this hotel have kids toothbrush and slippers, we also reminded front desk we need 2 of each when check in. Over an hour after checked in they brought one pair of teenagers size slippers and 2 adults size toothbrush. Called the front desk again but no one brought anything over until evening of day 2. Even worst what they brought over ONE pair of old, used kids slipper full of 毛頭！ That is totally disgusting and unacceptable they expect kids to wear second hand slippers?? Also after we came back to hotel on day 2 evening the dishes were not washed in the sink and I can still see water stains etc on both bathroom and mini kitchen countertops. A thumbs down for the housekeeping team 👎 DO NOT state you have those kids items when you actually do not! We end up buying our own!

all the facilities and services are very good, except the location, no main entrance so that hard to fix the location when you call for cars

Location is not convenient and it’s near business area and construction site. But overall it’s new and stylish and best value for money.

Ok Good Thanks again for the service, it is good to stay in the hotel

Shower was not functioning too well; loud noise when in used and a little hard to turn to on/off it. Overall, fine but location may not be too ideal for leisure

The breakfast not many choices but still ok . Location wise need to take taxi most of the time

The breakfast better than expected and reasonably priced

It was noisy since 7am and just ruined my morning.

Very good, the environment is very nice and love this hotel very much