MAY LIN
January 24, 2022
The location is at Lohu/Shenzhen Railway station at the opposite end of Shangri-LA hotel, towards the exit to Hong Kong. I had terrible time; firstly the 1st room they gave me had a ceiling that almost looks like it was going to fall off on one's head while sleeping and the 2nd room, which they gave at the end of the hallway on the same 2nd floor was very noisy with other people, hanging the doors, screaming across rooms like they are in their own house, talking and laughing loudly at 11pm towards 3am - I tried to sleep at night but awoke several time due to this. In addition, the smell of people smoking was strong. I did close the small window but the smell still came in strongly. Also I felt not safe with the security to the room levels as any person and food delivery people came knocking on the door as they tried to find the person who ordered the food. I did complain these issues to the reception officer but he said he can only do so little to solve this problem as this hotel had recently been bought over. Felt so frustrated with these excuses.