Park House Hotel

We arrived yesterday, an hour earlier than the official check in time. The very unwelcoming receptionist called housekeeping to see if our room was ready and it was, but she would not allow us into the room without paying a £15 early check in fee. So we went to the bar which was almost empty, but tables had not been cleared. We used the toilets near the bar to change as we were on our way to a funeral but there was no heating in the toilets and it was -2 degrees outside. We returned after the funeral and found the stair carpets threadbare, with very little signage directing us to our room, in this rabbit-warren of a hotel. Eventually we found our room, which was cold, but a small stand-alone radiator had been provided. One of the bedside lights had didn't work and clearly needed rewiring. The bathroom had no extractor fan, no heating and no hand towels. I would struggle to give this a 3 star rating. On the plus side the room was very clean.

Perfect for what we needed. Room was large and clean. We needed a little more heat. Restaurant was lacking atmosphere but the food was very good. We thought the ambience was not improved by a large TV in the restaurant. It's not a sports pub! Waiting staff were pleasant and efficient.

Overall I loved this stay. The staff are all lovely, and the communal areas (bar, restaurant) are beautiful. My room was very clean, although its age was showing. Some mould on the bathroom sealant (the type that is impossible to clean off), a missing spacer/rest on the toilet lid, and whenever the toilet was flushed, the cistern lid would raise! But a powerful flush, which is always welcome in a hotel. The bed was so comfortable, I slept better than I do at home. There was plenty of tea coffee and milk in the room, also biscuits. The wifi was excellent - best hotel in Shifnal for wifi. Housekeeping staff are also brilliant - I was 'Do not Disturb' until gone noon, and still my room was pristine when I returned that night. I've stayed in much more expensive hotels where I would have missed housekeeping in this situation. The only real problem for me was the temperature. To be comfortable I had to turn the radiator off and leave the window open. I was on the second floor, and so presumably was getting the heat from the rest of the overheated hotel, and so this was where the star rating for environmental friendliness went down to 2. I suspect the hotel generally heats to around 28 degrees or more - it was positively tropical, so this may be a bonus for some people, especially in winter. But this is overall a great hotel for the price, and was quiet at night, even during the party season. It's certainly my first choice for staying in the area.

Stayed here a few times over the years, hotel is a little dated but the rooms are comfortable and there has been signs that the new owners have started improvement works in the main area. Ive never had a bad visit yet

Nice hotel, very handy for the town centre but set in its own attractive grounds. Good value for money on a one night stay

Ideal location, comfortable clean bed and room. Main area for improvement would be an upgrade to the shower in my view.

Room was adequate and comfortable but terribly cold with very thin single panes windows. Very noisy with church bells from early hours. Decor quite tired and dated- broken tap in sink, slow drainage of water, no plug in sink. Staff were very friendly and helpful and clearly doing their best!

Having been invited to an awards dinner at the RAF museum I used ******* to search for a hotel and this was top of the list. Unfortunately though who would know there are 2 RAF museums in the UK. Having put the hotel address into sat nav I subsequently found it is hundreds of miles from where I needed to be. I contacted both the hotel and ******* with each blaming the other as to why a refund could not be provided. In todays age I guess they are laughing Having received money for nothing. The mistake was realised within 10 mins so doubt any loss would have been realised by the hotel. In todays climate, with the cost of living, and having already paid to fly to the UK for the awards ceremony, this reflects poorly on the hotels sence of humanity. Regardless of policies you would think a sence of what is 'right'would prevail. Unfortunately not in this case. Purely on this experience of customer service I would strongly urge prospective patrons to avoid.