The low score is not unreasonable. The booking page offers a free shuttle service to the Stone Forest Scenic Area. When I went to the front desk, I was told that there is no shuttle service. When I called the front desk to verify, the answer was vague. I said that my call was recorded and the front desk didn't say a word. I didn't ask any questions. reaction. Moreover, the front desk always wanted me to cancel my Ctrip order and pay directly at the front desk, saying that a room would be arranged. Don't listen to the lies at the front desk. If there is any problem and your rights and interests are not protected, the hotel will just refuse. Fortunately, I only returned for one day and Ctrip has assisted in handling it. I also complained and submitted screenshots of the call recording order to the Kunming government hotline to handle the problem. The efficiency is also very fast.
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