Siwangxidouying
June 15, 2021
Shimian Hot Spring Hotel is really the worst-service hotel I have ever stayed in. I clearly booked six rooms. I checked in three times and was told that there were only five rooms. I gave the same answer, I thought it was a mistake and the reservation was missed, so I added another room when I checked in. In addition, I booked a total of seven rooms. I clearly told the front desk staff I got the name of the occupant, and the front desk told me no. We were forced to leave the seventh room, but we actually stayed in six rooms. When the payment was deducted, we found that seven rooms had been deducted. I called the hotel and answered the phone. I didn't know, and then told me to apply for a supervisor and then reply to me, and then it was all gone. It really made people so angry.
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