Hoshino Resorts Kai Ito

When I arrive at the front door of the hotel, there is no guidance and we have to carry out heavy luggage to walk up the stairs. Meanwhile, no staff helps us at all. After that, there is no staff to greet us when we go inside the lobby of the hotel. Being a superior hotel, I don’t expect that we need to stand in front of the check in counter during check in. After several minutes, we finally being assigned to sit for the check in process. As it’s pricy of this hotel, there are many many choices with excellent service and food if you pay such amount or even cheaper.

Very nice hotel with perfect environment and great service. Just enjoy my stay spending here.

The hotel group has a standard

I had the most enjoyable stay at Hoshino Resort 'KAI' compared to any other hotel in Japan I've stayed at before. The staff's hospitality was outstanding, and both the interior of the building and our room were impeccably clean, making our stay very pleasant. During our stay, there was an event at the pool. The children got to ride boats, and at the poolside, they enjoyed activities like goldfish scooping, water guns, and creating bubbles . The staff made sure we had a ton of fun. Seeing the joy in my child's face made it a wonderful summer memory for us.

I stayed at KAI Ito for two nights for a long overdue and precious family reunion. It seems that a good chunk of their guests stay for just one night, but we stayed two, because we traveled far to get there. First night was fine (acceptable for what they charge), but the second day was disappointing. Beware. They are NOT geared for Renpaku (continuous stays)! 1. We declined room cleaning (e.g. no vacuuming) after the first night, but they said they would refresh amenities (new towels, etc.) We got fresh towels, but they left used tea cups and glasses uncleaned. We had to call to replenish toilet papers. I had to go to the front desk, because the fresh yukata (bath robes) they gave me was of wrong size. They didn't replenish drinking water. All in all, we had to call at least four times to get everything right for the second night. This would be okay for a basic business hotel, but we were staying in a fine resort.... 2. We followed a recommendation from our nakai-san (person assigned to take care of us) to take a bus to Mt. Ohmuro and take a lift up to the top for a "spectacular view of Izumo Peninsula." It turned out this lift had been shut down for at least a week for a two-week repair, and we learned about it at the bus station (there was a tiny sign in Japanese about the closure). I told a lady at the front desk about the closure, but the reaction I got was a curt "Oh, excuse us." I also mentioned we were able to find another nice place to visit, and she said, "That's nice." I wasn't sure if this lady would share the info with others, so they would stop giving wrong advice to more guests.... 3. Meals are highlights of a stay at a Japanese resort, but KAI didn't make an effort to serve a different menu on the second night. The meal was very similar to the first night with only minor variations. It was different from our experiences at other fine resorts in Japan (including another Hoshino resort.) There was also a bunch of other things that made us wonder about this place (too minor to remember but bothersome in their entirety). By the checkout time, everyone in our party was just ready to go. Instead of enjoying hospitality, I felt I was being forced to accommodate the way they wanted to run their place. Again, okay for a basic hotel but way below expectations for a place like KAI.