Grand

Poor Reception service. Just arrived. Only alert guests that Hotel with different rules guests are required to comply. Can see all departments are bureaucratic. Never customer minded. Room is looked grand but can see furniture and bath facilities are in low quality. Could feel that hotel is simply nervous your mini-bar expenditure even I haven't entered the room

Best hotel in Shiraz everything was perfect

I was travelling with my wife to Iran for the first time. We choose to stay at Tehran Grand Hotel 1 on seeing the reviews and we are glad we choose one of the best in Tehran. We have stayed there for four nights. There was no problem on check-in and we were given corner room on 7th floor with views of city and mountains in distant background. Room was big with windows on two sides. There was a comfortable couch in the room which can be converted to bed for children if required. Tea, coffee, water bottles and few snacks were free of charge. Bathroom was the best we have seen in three different cities and hotels we have stayed in Iran during this trip with all the required toiletries and very good rain shower. The breakfast was served buffet style and have lots of choices but they usually serve same choices every day. The staff was professional, polite, helpful and well trained. Whenever asked anything everyone tried to help us in best possible way. If we come back to Tehran again we will again stay here.

Overall, my experience with the services of this hotel was not bad, but there are some points that need to be mentioned. First of all, the security staff did not behave in a manner befitting a five-star hotel and did not show any etiquette. However, the bellhops in red uniforms were very polite and friendly. The quality of the restaurant and breakfast services was very average. The exterior of the hotel was very beautiful and pleasant, but the interior was quite ordinary with basic details, which felt unbalanced with atmosphere and was not an interesting experience.