Please avoid this hotel if you are visiting the area. I am unsure of where to start here, so I will go in order of severity.
1. The rooms are disgustingly dirty. Upon entering the room, it was clear to us that the carpet and bedding was not clean. I went to sit in the chair by the window, and it was sticky. Upon lifting up the cushion, there was moulding food waste underneath.
Perhaps the bathroom would be better? No, there were stains all over the bathroom, and it was apparent the towels weren’t clean. So much so, they will irritate your skin.
Shower? No, leaked through the night and the bathroom didn’t drain.
Toilet? No, the seat was falling off.
Common areas? I saw drinks and cups left by the lift for 3 days.
2. Service - I went down to complain about the above items, and was told by reception that they would write my complaints down and ask the manager to call me. They never wrote my complaints down, and I never heard from the manager.
I then went down at night, when I returned, and was greeted by a more helpful member of staff who got the night manager for me straight away. The night manager promised me that we would have the ‘best room’ when we returned. The room was the same. Oh, and don’t believe the paper in your room referring to ‘24 hour chat’ no one will reply if it is late. When you ask about it, they are very open to tell you no one looks at it. So…
3. Value for money - as one of the more expensive hotels in the area, this hotel offers such poor value for money. There is another hotel just down the road, half the price, and is much better.
4. Amenities - so basic. The room does not come with a safe or water in the room. You are expected to go to the pub and grill for drinks, which is ironic as the onsite amenities (such as the gym) are an extra charge. The WiFi is intermittent, for a business hotel, it would be almost impossible to get business done.
PLEASE save yourself money and a terrible experience.
