Hilton Shreveport Reviews

Response from Property: We sincerely apologize for the issues you faced during your stay and appreciate the opportunity to address your concerns. Regarding the computer outage that affected your key card access to the parking garage, we understand how frustrating this was. Our staff was actively working to assist guests and had security on hand to help manage the situation. We regret that you felt the need to incur additional transportation costs and apologize for any inconvenience caused. As a gesture of goodwill, we offered an entrée voucher to compensate for the disruption. We attempted to contact you multiple times regarding this balance, but we did not receive a response until July 25th. During this time, both the original and secondary methods of payment on file were declined. The charges were then moved to a House Account, and the remaining amount was finally captured on July 23rd. We understand the financial impact this may have had, including any NSF fees incurred. Our intention was never to cause such difficulties, and we regret any stress this situation caused. We attempted to address your concerns through various communication channels and provided 20,000 points as a form of compensation. While we understand this may not fully resolve the issue, we hope it demonstrates our commitment to making amends. We are continually working to improve our processes to prevent similar situations in the future. Please contact our management team directly so we can further assist you and find a satisfactory resolution.

Response from Property: frankgL6616MR, it seems your experience did not align with your expectations, and your feedback is appreciated. The maintenance and cleanliness issues you highlighted will be reviewed to enhance future guest experiences. Our Maintenance team does get off at midnight. Unfortunately, with us being sold out at the time, we would have been unable to move you. The team remains committed to addressing all concerns, and further discussions about your stay are welcome. Safe travels on your future visits.

Response from Property: Thank you for your feedback regarding your recent stay. We apologize for any inconvenience and confusion you experienced. We would like to address the points raised in your review. You had three reservations from July 18th to July 21st, with outstanding balances of $5.46, $152.23, and $123.10, respectively. After your departure on July 21st, a total of $275.36 remained unpaid. We made multiple attempts to contact you regarding the outstanding balance, but we did not receive a response until July 25th. During this contact, all relevant information was provided to you, and you indicated your intention to dispute the charges and contact corporate. The original method of payment, which was the card on file, was declined. The second method of payment, provided at check-in on July 19th, was also declined. As a result, all charges were moved to a House Account. The remaining amount of $275.36 was successfully captured on July 23rd. We experienced a global outage that affected our systems, leading to delays and inconveniences. The parking garage was not functioning properly on July 18th, and staff were on hand to assist guests. We understand your frustration during this period and apologize for the inconvenience. An entrée voucher was offered as a gesture of goodwill. We reviewed our records and found that all charges were processed according to our standard procedures. Our staff follow strict protocols, and any charges made were related to your stay and the services used. We apologize for any difficulties you had in reaching us. We value your feedback and are taking steps to improve our communication and responsiveness. We regret that your experience did not meet your expectations and appreciate your understanding of the challenges we faced during the outage. If you have any further concerns or require additional assistance, please do not hesitate to contact us directly. Thank you for bringing these issues to our attention.

Response from Property: MTV248, Thank you for taking the time to share your experience at the Hilton Shreveport. We're glad you enjoyed the convenient location, dining options, and room amenities. Regarding the parking and room AC handler, your input is valuable to us and we're committed to continually improving our guests' experience. We hope to welcome you back soon.

Response from Property: Tong, thank you for sharing your thoughts. It is great to hear that you found the hotel's modern design and cleanliness to your liking. We apologize for the inconvenience caused by the room cleaning schedule, and it will be addressed with our team to improve future guest experiences. We appreciate your feedback and hope to welcome you again.

Response from Property: Etopc, we are thrilled to hear about your exceptional experience at the Hilton Shreveport! It pleases us to know that our pristine rooms, impeccable service, fantastic room service, and efficient valet added to the enjoyment of your stay. Your satisfaction with our complimentary water bottle initiative is also notable. We eagerly anticipate your future visits.

Response from Property: 504windym, we truly regret to hear about your recent experience with us. Your comments regarding the pricing and the service aspects, including your breakfast and parking concerns deserve our utmost attention. We apologize for any inconvenience and delay that may have affected your schedule. Rest assured, we will ensure that our team members learn from your feedback and strive to mitigate such incidences in the future. We hope for an opportunity to make it right should you change your mind about visiting us again.

Response from Property: Justin, we appreciate your feedback and it's disappointing to hear that your stay didn't meet your expectations. We regret you encountered issues with our front desk colleagues and their management. Taking every guest's satisfaction into account, including our Diamond members, is a priority for us. It is unfortunate you found the parking fee on the steep side and had a less than enjoyable experience at our bar. We're always striving to improve our services for all guests. Your feedback will help us in doing so. We do hope for an opportunity to serve you better in the future.

Response from Property: Lesserviceequipemene, it's disappointing to read about your recent stay with us. We truly value our guests and their feedback. We are typically known for our seamless booking process and it seems we fell short in this instance. It's disheartening to hear your expectations weren't met regarding the pricing for extended stays. Our hotel has undergone renovations, and while the charm of its past is retained, our aim is always to provide a comfortable setting for our guests. We're sorry you experienced issues with the bathroom amenities and assure you this is not the standard quality. Regarding the parking charges, we do our best to ensure all information is clearly stated. However, we understand how this could have caused inconvenience to you. We hope you will give us a second chance to better serve you and show you the exemplary hospitality for which we are known.

Response from Property: StevenlH9330OU, we appreciate you taking the time to provide feedback about your recent stay. It's unfortunate there were issues with elevator availability and equipment such as luggage racks during your visit. We understand the inconvenience that it may have caused, especially during such an event-packed weekend. It's also regrettable to hear about the delay in receiving your meals at our restaurant. On the positive side, we're glad you found our team members at the valet service friendly and the cleanliness and amenities, like the rooftop pool, enjoyable. We strive to ensure our guests have a pleasurable experience and we're eager to improve correspondingly for your future stays. Please accept our invitation to return where we can provide a truly outstanding experience.

Response from Property: Thank you for taking the time to share your experience regarding your recent stay at Hilton Shreveport. I am so pleased to hear that you found our staff and our property to your liking! We look forward to welcoming you back to our hotel soon :)