Reviews of Pierre Hotel

Response from Property: Dear Value Guest,Thank you for your feedback. We’re sorry to hear your stay was only just okay. We apologize for the unpleasant smell and the condition of the towels. Your comments have been shared with our housekeeping team so we can address these issues and improve the experience for future guests.Best regards,Team Management

Response from Property: 【💖Outdoor swimming pool💖Free private parking💖High-speed Wi-Fi throughout💖Brand new air conditioning💖24-hour attentive front desk service💖】Dear Guest, Thank you for your recognition and positive review! The front desk offers Chinese-speaking service, ensuring seamless communication and a comfortable stay. The hotel is conveniently located in the heart of the city center, making it easy to explore and enjoy local attractions. It's only a 20-minute drive from the airport, a truly excellent location. We will continue to provide attentive service and look forward to your next visit!

Response from Property: 【💖Outdoor swimming pool💖Free private parking💖High-speed Wi-Fi throughout💖Brand new air conditioning💖24-hour attentive front desk service💖】Dear Guest, Thank you so much for your detailed review and heartwarming recognition! The hotel room was warm and comfortable, the bedding was soft and comfortable, the 24-hour hot water was plentiful and reliable, the air conditioning was very effective, and the soundproofing was excellent. The hotel is easy to find, just a taxi ride from the airport. The front desk staff thoughtfully provided sightseeing route planning and were fluent in Chinese, which was very convenient. The breakfast selection was extensive, catering to both Asian and Western tastes, and the taste was widely praised. We especially appreciate your praise for the front desk staff; their service was friendly and enthusiastic, and they even thoughtfully recommended local coffees and specialty drinks. Their service was meticulous and attentive throughout. We are honored to receive your full marks for such excellent value for money and look forward to your next stay. We wish you a pleasant journey!

Response from Property: 【💖Outdoor swimming pool💖Free private parking💖High-speed Wi-Fi throughout💖Brand new air conditioning💖24-hour attentive front desk service💖】Dear Guest, Thank you so much for your perfect review and heartfelt sharing! We are delighted that you enjoyed the hotel's attentive and thoughtful service. The room was bright and airy, with plenty of sunlight, and the view from the window was soothing and calming. The overall environment was tranquil and peaceful, with a simple yet sophisticated and stylish decor that made for great photos. The hotel has complete facilities and a smooth and stable internet connection, ensuring a comfortable and relaxing stay. It is our greatest honor to provide you with a comfortable and wonderful stay during your travels, and we look forward to your next visit!

Response from Property: Thank you for your recognition😊! We boast a convenient location and thoughtful service from our staff. We will always keep up our dedication, look forward to your next visit, and wish you a smooth journey in all your travels~

Response from Property: Dear valued guest, we sincerely appreciate your honest feedback 🙏.We have immediately arranged to rectify the noise reduction measures and working hours for the construction at the rear. We will strictly control the construction noise and operation time to minimize the impact on our staying guests and provide you with a quiet and comfortable resting environment.We are also deeply grateful for your candid reminder. We will promptly announce relevant information, offer proper reassurance and make optimizations. We look forward to bringing you a better and more pleasant stay experience in the future!

Response from Property: Thank you for your kind compliment and recognition✨! We will keep dedicating ourselves to providing thoughtful services, maintaining our prime location advantages, and striving to meet every guest's needs wholeheartedly. We look forward to your next visit and wish you a pleasant journey!

Response from Property: Thank you for your recognition and positive feedback 😊! We will keep dedicated to providing thoughtful services, steadily improve the quality of breakfast, maintain a comfortable accommodation experience all the time, and look forward to your next visit~

Response from Property: Dear Anderson4506, Greetings from Pierre Hotel in Siem Reap! Thank you so much for your 5 stars rating on Trip.com. We are glad to hear that our location and other facilities are great for your stay. My team and I are feeling extremely contented to deliver the highest level of service. We do have both elevator and stairs on site at our property. Thank you for bringing this to our attention, and we hope to see you soon. Yours Sincerely, Pierre Hotel Management

Response from Property: 【💖Open-air Swimming Pool💖Free Private Parking Lot💖High-speed Whole-house Wi‑Fi💖Brand-new Air Conditioners💖24-Hour Warm Front Desk Service💖】Dear Guest, thank you very much for taking the time to share your experience of your stay. We sincerely apologize for failing to deliver a flawless experience to you. We have carefully noted down all the issues you raised and will arrange our staff to inspect and rectify each item immediately, comprehensively upgrading our room conditions, supporting facilities and service procedures. We hope you can give us another chance to let you see our brand-new improvements on your next visit. Wish you a pleasant journey.

Response from Property: Dear Traveller, Greetings from Pierre Hotel! Thank you so much for choosing to stay at our hotel for our trip to Siem Reap. We are glad to hear that our location is good as we are exactly in the city center which is just few minutes walk to Pub Street. We strive to provide the best customer service, and we’re We would like to learn more about your experience, so we can work to improve. Thanks again!”Yours Sincerely,Pierre Hotel Management

Response from Property: 【💖Outdoor Swimming Pool💖Free Private Parking💖High-Speed ​​Wi-Fi Throughout💖Brand New Air Conditioning💖24-Hour Warm and Caring Front Desk Service💖】Dear Guest, Thank you so much for your thoughtful review! We are delighted that you had a fantastic stay at our new hotel. The hotel is conveniently located near major attractions, making it easy to explore. The front desk not only helped you arrange taxis but also carefully planned your travel itinerary. The surrounding area is vibrant, with numerous cafes and bars offering a wide variety of Korean, French, and Lao local cuisine, providing ample options for relaxation and dining. We will continue to strive to provide excellent service and quality, and sincerely look forward to your next visit for a comfortable and enjoyable stay!