Heritage Suites Hotel

Heritage Suites Hotel Reviews

Heritage Suites Hotel

Phum, Heritage road, Wat Polanka Rd, Siem Reap, Siem Reap Province, 17000, CambodiaView Hotel Details
Heritage Suites Hotel
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Heritage Suites Hotel Guest Reviews

4.6/5
Great
79 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.5
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All reviews(79)
Positive reviews(43)
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Negative reviews(1)
WorldCitizen101
Bungalow Garden Suite
Stayed in Dec 2023
Couples
10 review
4.5/5
Great
Posted on Dec 22, 2023
What a gem in Siem Reap! We had a wonderful experience and highly recommend to visitors looking for a westernized, relaxing accommodation. Key points: ✨the staff are so helpful and demonstrate genuine hospitality ✨ location is prime. Close to Angkor Wat , yet peaceful ✨ good food - we had all 3 meals & it didn’t disappoint. Some physical features do need refurbishment, but in the all the goodness, you overlook that. Thank you Hertiage Suites!
Sitti Nurhanina Salih Bahasuan
Heritage Room
Stayed in Sep 2023
Solo travelers
40 review
5.0/5
Outstanding
Posted on Nov 9, 2023
Best hotel in Siem Reap!
Guest User
Heritage Room
Stayed in Jan 2024
Couples
2 review
4.7/5
Amazing
Posted on Jan 19, 2024
Very nice hotel, with great rooms, good food in the restaurant. The staff is very friendly and accommodating. It is a 20-minute walk to the city center, or a 5-minute tuk-tuk ride. The pool is very inviting and clean.
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Guest User
Bungalow Garden Suite
Stayed in Jul 2023
Family
1 review
5.0/5
Outstanding
Posted on Jul 31, 2023
The decoration is very Cambodian style. The breakfast is ordered, both Western and Cambodian. It is very complete and delicious. Their baked bread is particularly delicious. My friend said that it was estimated that the method of baking bread was left behind when it was colonized by France. The pick-up and drop-off service is also very smooth.
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Oneiell E
Stayed in Jul 2024
Travel with friends
5.0/5
Outstanding
Posted on Jul 25, 2024
Mr. San picked up us at the airport and in 50 minutes we were in the hotel. Lovely and quaint, homey and clean. Ms. Tola in the restaurant was a joy and delightful to talk to. Mr. Hal, our tuktuk driver was nothing but laughter and service! We’re glad to have stayed with you! Thank you.
Response from Property: Dear Oneielle, We are most thankful for your 5 star review and for taking the time to give us such positive feedback following your stay with us. It is lovely to hear that you thought so highly of the service that you have received from our dedicated and proud team and that you were left with a lasting impression of your overall experience. We hope that we will again be able to offer you a similar or even better guest experience when you plan a return visit to Siem Reap and please let us know if you have any future dates in mind. We will be happy to look at room availability and the best available rates for the requested dates. Once again thank you for your feedback and we wish you well and until your next visit to Heritage Suites Hotel. Kindest regards, Sethya Nhong General Manager
davidpals
Stayed in Jul 2024
Couples
5.0/5
Outstanding
Posted on Jul 15, 2024
Sooooo Amazing staff, Very kind and they are willing to do everything they can to make you stay more comfy. They welcome you with open arms are willing to help you whenever you want. They are pretty funny too so you can have such connection and they want to know you which is rare in this buisness. I will recommend that hotel for everyone I know and will def tell peopæe about the hotel. Great place to stay, away from the noice and more relax area. The room was amazing and swimming pool too. The dinner servants was so lovely and breakfast crew aswell. The bedroom has everything you wish for. Big, big bed, sauna, private swimming pool and lovely bathtub. This made our stay more relaxed and ready for the continue of our travels. Fully recommend this place for couples. This is more romantic place so children might not be excited about it as much but still fine. Recommend to have Vuthy as tuk tuk driver, he gives you extra for less and super kind. Willing to help you and show you around
gittekrogager
Stayed in Jul 2024
Couples
5.0/5
Outstanding
Posted on Jul 1, 2024
We stayed at this fantastic hotel for 3 nights. We had one of the bungalows with private swimming pool and it was amazing! The hotel was clean and quiet and with a very nice restaurant, garden and pool area. The breakfast is awesome. The staff was all very friendly and helpful. We can highly recommend this place.
Response from Property: Dear Guest, Many thanks for taking the time to leave your feedback following your recent stay with us! I was absolutely delighted that you enjoyed your stay with us and that we met your expectations. I was very proud to read your feedback which I have already shared with my team. A good hotel is nothing without a great team to back it up so again many thanks for your kind words. We all look forward to welcoming you back once again in the near future. My best wishes, Sethya Nhong General manager.
Molly L
Stayed in Apr 2024
Couples
5.0/5
Outstanding
Posted on Apr 29, 2024
The most amazing stay with the best staff. It just occurred to me that I haven’t yet wrote a review for this hotel! The staff are by far the best and nicest people we have ever come across throughout travelling the world, they could not do more for you if they tried! They always greeted us by our first names which was such a lovely touch, I’m ashamed I can’t remember their names now but the fact me and my partner still remember their care months after really does testament for how wonderful they are. The food was incredible the best we had in Cambodia, the hotel is beautiful, the people even better. Thank you so much ☺️
Response from Property: Dear Molly, Many thanks for taking the time to leave your feedback following your recent stay with us at Heritage Suites hotel! I was really pleased that you enjoyed your stay and enjoyed all the extra touches we provided you with. I have passed on your feedback to all of the team here and we all hope that you will be able to come back to stay with us again soon where I am sure we will once again ensure you have a perfect stay with us. My best wishes, Sethya Nhong General manager.
Guest User
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Oct 18, 2024
From the moment we arrived at heritage suits hotel till the very end we had an amazing expirience. The staff is highly professional and attentive. Every morning after the room was made we found a little present. Breakfast is very delusions and the staff goes out of his way to help. The hotel is quite with bungalows that have their own swimming pool. It is a very familiar atmosphere and it is also child friendly. We will come again!
Guest User
Stayed in Oct 2024
Couples
4.0/5
Very Good
Posted on Oct 12, 2024
The hotel was great, staff and care shown was lovely. Each day we had a small present left in our room. The breakfast was good and the food options were quite expensive. It was quite quiet when we stayed, so we felt we did have a lot of attention from the staff. The only thing was that during our stay there was a party which we didn’t know about (would have been happy to have had the heads up) which was fine but would have been good to know about in advance (as it was the same day we were getting up at 4am for the sunrise temple tour).
Guest User
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Oct 6, 2024
We are sad to leave this lovely hotel! The staff took very good care of us (especially Yolo in the restaurant/bar). Breakfasts were always fast and delicious so we could get a quick bite to eat before heading out on excursions. We had massages at the spa what were very relaxing. The hotel’s tuk tuk driver, Vuthy, brought us anywhere and everywhere we wanted to go, he even gave us a tour of the city one day when we didn’t have an excursion planned. Our room, frangipani, was very nice and we used the room’s private pool every day! We would stay here again if ever back in the area!
Guest User
Stayed in Sep 2024
Other
5.0/5
Outstanding
Posted on Sep 27, 2024
This is a wonderful place to stay in Siem Reap. The staff is attentive and the rooms are wonderful. The location is quiet and within walking distance of many restaurants and cafes and the temples are close by. Would definitely recommend staying here if you’re visiting the area!
Guest User
Stayed in Sep 2024
Other
5.0/5
Outstanding
Posted on Sep 15, 2024
Heritage Suites came highly recommended by a friend. Our family of 5 (with 3 kids) had a fabulous stay. We were there for 4 nights at the end of August/beginning of September, and stayed in the Colonial Suite with Private Jacuzzi. The hotel was quiet, as it was the low season. We appreciated the attentive and kind staff who seemed genuinely happy to be there. We had a room with a jacuzzi that fortunately was not heated and therefore was very refreshing in the heat. The hotel has a great tour/show/adventure booking service. We enjoyed the pool and poolside menu, delicious breakfast, and comfortable room.
Guest User
Stayed in Sep 2024
Other
5.0/5
Outstanding
Posted on Sep 13, 2024
This hotel is well situated in terms of distance from the center, so you can walk easily back and forth. If you are worried about mosquitos rest at ease, the hotel pulverizes repellent in the rooms and inside de common dinning areas. We booked the room with pool, and it was a really nice relief at the end of a very hot day, very relaxing . We absolutely loved the staff, all very nice, caring and attentive. Super cosy! The food is amazing, we tried several dishes, all very very good. The blinds close all the way, which was a relief since i cant sleep with light coming into the room. Definitely recommend.
Guest User
Stayed in Sep 2024
Other
5.0/5
Outstanding
Posted on Sep 11, 2024
Had a lovely 2 day stay in this beautiful hotel. From the lobby staff to the tuk tuk driver everyone was helpful and smiling. We ate in the restaurant one night and the food and drinks were very good. We loved our stay and would highly recommend it.