The Urban

We loved staying at the Urban Hotel! The room was comfortable- the beds were perfect! The bathroom was also lovely. A great shower and nicely decorated. But perhaps the best part of our stay was the friendliness of your staff. They were so accommodating to our every need. We got time to enjoy the pool and we loved our breakfast. We will highly recommend this to any fro mds heading to travel to Siem Reap.

The only thing going for this hotel is the location and their staff. We booked garden view, we got backyard view. This hotel says they are into nature however every time we passed the pool, smoking ppl and gross smell of cigarettes every where. We could not use the pool because of the smell. The room had no chairs to sit on. The TV was not working, they took it out but did not replace it. No phone to contact staff, we had to walk downstairs to chat or ask for information. The photos does not look like the room in person. I gave 3 rating only because of location and staff. VERY DISAPPOINTED!

Rooms had everything you might need. You can also book tours through the hotel. Wouldn’t recommend the hello bird sunrise tour, just because you don’t get a lot of information from the guide. (Could read up on Angkor‘s history on the internet yourself. Would definitely recommend taking Mr. Sokha as your tuktuk driver from the hotel! He’s very friendly and they give cold water and a cold towel after every Tempel you visit.

Excellent experience. Friendly and helpful staff. High level service and hygiene. Nice rooms, super cool pool and garden. Hotel's tuk-tuk driver mr Vutha was our driver for Angkor Wat and Floating willage tours for four days. Real gentleman, always on right place, speaks decent english, very pleasent and professional. Our tour guide for temples was Taro, also very helpful, well educated, informative, excellent english, knows some hidden and private paths and spots on teple sites. I would definitely recommend staying at this hotel and visiting temples wit mr. Vutha and Taro!

This is a beautiful hotel with open plan green spaces to eat or enjoy a delicious cocktail or shake. The rooms are comfortable and clean and, although we ourselves didn't dip our toes in the pool, others appeared to really enjoy. It is central to all the bustling nightlife and markets and the staff here were all eager to make our stay as comfortable as possible. They have a team of drivers which offer either tuk tuk services for those shorter distances or A/C taxi for further afield or airport shuttles. Our drivers, Mr Sochea and Mr Sarath were both so lovely, very reliable and polite.

Had such an incredible time at the hotel. I only stayed one night due to other arrangements but wished I stayed there longer. Everyone was so welcoming and made sure my stay was as comfortable as possible. Even upon checkout, they made sure I had a ride to get me to my next destination. Can’t recommend this place enough! Special shout out to V who kept me company while having dinner. See you all when I’m back in Siem Reap!

This hotel offers such fantastic service. The staff, many of whom are local students learning hospitality, are so friendly, welcoming, attentive, polite and helpful. They have done everything the can to help make our stay pleasant and stress free. They gave us advice on how to get places, assisted us with booking tickets, with no commission, and organised Tuktuk’s to get us around town. We were extremely lucky to have Mr Sochea as our primary tuktuk driver. He was so helpful taking us where we needed to go and waiting for us to take us back to the hotel. This included taking us to 3 temples including Angkor Wat, all in one day. There are a few free little extras the hotel provides which really makes you feel like a special guest. Oh, and we loved our insect gobbling gecko, who only appeared at night and whom we named Gordon. Incredible hotel.

Very well appointed bouquet hotel in the midst of Siem Reap a few steps away from atms, bars, restaurants and some very good Spa's (The Spa Siem Reap!!) Nice staff and great pool, however hardly direct sunlight. Breakfast is not included and a bit pricey. Would return without a doubt. -bathroom is getting almost completely wet when showering.