The front desk service is dull and lacks the polite smile of the service industry. There was no hotel staff on the guest room floor. When I entered the room, the TV cabinet was still cracked and almost falling off. There was still a puddle of water on the bathroom floor. The toothbrush cup was dirty and the faucet was full of dirty water stains. I left a mobile phone charging cable when I checked out the next day. When the hotel called me, I specifically replied that I hoped they would leave it at the hotel front desk and I would go back to pick it up later. However, when I arrived, the front desk told me to go to the office on the floor to pick it up. When I went up, the hotel seemed like a maze of service desks. No one was there. I walked around and called for a long time but no service staff responded. When I showed up, I couldn't find the so-called floor office and there were no instructions. I am a Ctrip VIP member and I have never paid a deposit when booking a hotel. This is the first time that I have been charged a 100 yuan deposit. It is really insulting. This hotel is the first time in my life that I have encountered such a poor hotel with poor service and poor settings. I actually booked this hotel after seeing it opened for half a year. I thought that the new hotel was very good in all aspects. I didn't expect it to be so rubbish. The overall level is similar to that of a guest house. I will never stay at this hotel again. Don’t live for free. horrible.
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