Crowne Plaza Changi Airport, an IHG Hotel

Hi, all is good except check in takes around 20mins as they can't find my booking. But overall is ok. Swimming pool is around 1.4m deep. Morning breakfast is crowded at 8am. But considered smooth flow.

Decent experience at the hotel. Room and bathroom is spacious and clean. Enjoyed the bath tub as well. Conveniently located near Jewel with food and retail options. Staff at reception is friendly . Minor gripe is that the room is at the end of the wing and quite far from the lift so needed to walk a bit before getting to the room. We did bump into one or two hotel staff along the corridors during our stay - may be better if staff greets guests or exchange smiles during such informal encounters to enhance the guest experience. Another issue is that we actually booked the Jewel wing to celebrate our first wedding anniversary as we were attracted by the Jewel view and configuration of the room but was given the standard room on the actual day instead, which was a bit of a bummer. But the hotel did kindly prepared some decorations and cake (flowers arranged separately by my husband) in the room which was a nice surprise. Also, it was the F1 weekend and the hotel gave out cute chocolates in the shape of a race car. Another feedback is the hotel breakfast buffet. Perhaps due to the ongoing renovation, the buffet area is small and variety is not much (though was surprised to see that they offered Mimosa at the drinks section - Bottega Gold Sparkling wine with orange juice). The seating area is limited and there was a queue in the morning. Queue management can be better. As the seating area is quite free for people to enter, some guests were not aware of the need to queue and just went in and sat down at the empty tables while others were waiting in line. Hotel staff had to approach those guests. May be good to have better demarcation or signs or staff to inform/usher guests on where to queue. Or can give out a small sign to allow guests to place on the table to show that table has been reserved while they go and grab the food.

Crown Plaza Changi is currently undergoing renovation works in the entire building. The hotel itself is separated into two buildings with different room configurations. I personally would prefer the side with the old deco which I stayed last time, which has larger space and with more open lighted windows than the other building I stayed this time. As from the image, the room only have windows through the toilet located at the outer side of the room, and we are forced to close the only blind of the room to avoid the building opposite to the hotel from seeing us using the toilet and shower. This significantly downgraded the brightness of the room throughout the daytime.

This is indeed one of the best hotels in SG! With its unbeatable location just a minute away from Terminal 3 and a quick 5-minute stroll to the modern Jewel shopping mall, this hotel offers a seamless blend of comfort and accessibility! As an IHG Elite Member, I am glad that my room was upgraded with a gorgeous runway view. The only issue with this hotel is that it's now under renovation, some restaurants are closed until 12 November 2023. You may need to grab food directly at Jewel.

Excellent location to Jewel Changi Airport. Jewel is just literally next to Crowne Plaza and we could just drop by for our meals. Will stay there again on my next trip.