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JEN Singapore Orchardgateway by Shangri-La (SG Clean)

277 Orchard Road, #10-01, Singapore, 238858, SingaporeShow on map
Opened: 2014 With elevated views of the city and situated right in the heart of Orchard Road, lies JEN Singapore Orchardgateway by Shangri-La. With so much to see, eat, shop, and do, explore the Lion City at ease with unmatched, direct connectivity to public transport and a wide array of shopping and entertainment options right at your doorstep. Unwind with rooftop living at its best with stunning panoramic views, award-winning infinity-edged pool, and elevated alfresco dining.Show More

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jen-singapore-orchardgateway-by-shangri-la-sg-clean
  • Very Clean4.7
  • Excellent Amenities4.6
  • Excellent Location4.6
  • Excellent Service4.7

4.7/5Outstanding

Great swimming pool, Close to metro
99% Recommended
  • Very Clean4.7
  • Excellent Amenities4.6
  • Excellent Location4.6
  • Excellent Service4.7

4.7/5Outstanding

Great swimming pool, Close to metro
99% Recommended
  • 21.8km
  • 20.3km
  • 50m
9 places of interest within 1000m
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Wi-Fi in designated areas
Restaurant
Café
Bar
Non-smoking floor
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Reviews(328 verified guest reviews)

  • profile picture

    视察员

    China

    • Superior Room
    • Stayed in January 2020
    • Other
    • 3 Reviews
    5/ 5
    Perfect

    The location of the hotel is just above the subway. I have been to Shangri-La in Shanghai, Beijing and Qingdao in China. The breakfast buffalo and breakfast quality here are basically the same. It is indeed a large international group. In addition, Shangri-La has its unique reservation system, which can not only guarantee the lowest price of all networks, otherwise it will compensate the difference and pay 10 [%], which is very attractive to me.

    Translation provided by Google
    Posted January 14, 2020
    Helpful
    profile picture

    飘落的蓝

    China

    • Superior Room
    • Stayed in January 2020
    • Families
    • 50 Reviews
    4/ 5
    Very Good

    The location is great, just above the subway station, the hotel can take the elevator directly to the subway station, there is a shopping mall downstairs, and there are shopping malls all around. There is a nice infinity pool on the roof.

    Translation provided by Google
    Posted January 27, 2020
    Helpful
    profile picture

    JUN

    • Superior City View Room
    • Stayed in January 2020
    • Families
    • 11 Reviews
    5/ 5
    Perfect

    The location is quite good, it is convenient to eat, drink and play. The infinity pool on the top of the building is great.

    Translation provided by Google
    Posted January 24, 2020
    Helpful
    profile picture

    活泼可爱的韵仪

    China

    • Superior City View Room
    • Stayed in December 2019
    • Families
    • 23 Reviews
    4.7/ 5
    Outstanding

    The location is not to be lost, all downstairs are shopping and eating places, coincided with the New Year's Eve, and watched the fireworks on the 19th floor! With a few children, the service is also in place. Although the room is slightly smaller, it is small and beautiful in the downtown area, and the price is very good!

    Translation provided by Google
    Posted January 8, 2020
    Helpful
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Hotel Policy

Check-in and Check-out
Check-in from 14:00Check-out before 12:00
Children and Extra Beds
Children are welcome at this hotel.

Need to Know

Important
[Jan 31, 2021 - Dec 31, 2021] According to hotel: In accordance with regulatory advisories, all guests are required to notify the hotel via email if they are travelling via the Reciprocal Green Lane/Fast Lane or Air Travel Pass.For more information, please contact the hotel prior to booking confirmation.
Important City Info
Guests awaiting COVID-19 test results may only share rooms with members of their immediate family. Please contact the hotel to confirm its exact policy before booking, as some properties are not able to accept guests who are awaiting test results.
Due to Coronavirus (COVID-19), please ensure that you are only booking the hotel following the Singapore government guidelines, including but not limited to the purpose of travel, and maximum allowed group size.
In accordance to Singapore Government guidelines, hotel can only allow check-in for the purposes of leisure (eg. staycations) after receiving approval from the Ministry of Trade & Industry. The list of approved hotels can be at Singapore Tourism Board (https://www.stb.gov.sg/content/stb/en/home-pages/approved-hotels.html).
Hotel Notes
[Oct 4, 2021 - Jun 30, 2022] As part of JEN Singapore Orchardgateway’s ongoing efforts to create a comfortable and safe environment for our guests, the hotel has a fully vaccinated workforce and embraced a series of enhanced safety standards and precautionary measures under our “Shangri-La Cares” commitment. These hygiene and safe management measures include increased cleaning and sanitising frequency for high touch points areas, use of medical grade sanitisers and disinfectants, contactless check-in and check-out and maintaining safe distancing at all public areas of the hotel. Learn more about our Shangri-La Cares commitment at shangri-la.com/cares. JEN Singapore Orchardgateway by Shangri-La is an SG Clean certified establishment and awarded the SafeGuard Hygiene Excellence and Safety Label by Bureau Veritas."
[Feb 9, 2021 - Dec 31, 2021] Starting 1 January 2021, the Shangri-La Group is making available emergency medical coverage of up to SGD 250,000 at no additional charge should the guest be diagnosed with COVID-19 during their stay. This COVID-19 emergency medical coverage is currently only available to international guests travelling to Singapore via the Reciprocal Green Lane (RGLs) or if the guest is in possession of an Air Travel Pass (ATP). To receive this COVID-19 emergency medical coverage, guests will have to book their stays with Shangri-La Hotels & Resorts for check-in dates between 1 January and 31 December 2021, and they will be automatically covered under the policy at no additional charge.

Hotel Description

  • Opened: 2014
  • Renovated: 2014
  • Number of Rooms: 499
With elevated views of the city and situated right in the heart of Orchard Road, lies JEN Singapore Orchardgateway by Shangri-La. With so much to see, eat, shop, and do, explore the Lion City at ease with unmatched, direct connectivity to public transport and a wide array of shopping and entertainment options right at your doorstep. Unwind with rooftop living at its best with stunning panoramic views, award-winning infinity-edged pool, and elevated alfresco dining. JEN Singapore Orchardgateway by Shangri-La is an SG Clean certified establishment with hygiene and sanitation measures inspected by Singapore Tourism Board’s appointed assessors. The hotel is also among the first in Singapore to be awarded the SafeGuard Hygiene Excellence and Safety Label by Bureau Veritas. JEN Singapore Orchardgateway by Shangri-La is the perfect staycation escape whatever the weather, from rooftop living with stunning panoramic views to elevated alfresco dining, we have a staycation for everyone. Shangri-La Cares – Our commitment to creating a comfortable and safe environment so you can cherish the moments that truly matter.

Services & Amenities

  • Restaurant
  • Bar
  • Gym
  • Outdoor swimming pool
  • Conference hall
Transportation Services
  • Car rental
  • Bicycle rental
Activities
  • Outdoor swimming pool
  • Rooftop pool
  • Pool with view
  • Beach towels
  • Beach/pool sun umbrellas
  • Water sports
  • Golf course
  • Pool bar
Health & Wellness
  • Gym
  • Spa
  • Massage
  • Sunbathing area
  • Beauty salon
Front Desk Services
  • Bellhops
  • Luggage storage
  • Front desk safe
  • Valet parking(Additional fee)
  • Duty manager (24 hours)
  • Taxi booking
  • Concierge service
  • Attraction ticket counter
  • Wake-up call
  • Credit cards accepted
  • Express check-in/check-out
  • Currency exchange
  • Front desk (24 hours)
  • Door attendant
  • Tourist map
  • Pay once for all purchases at check-out
  • Private check-in/check-out
Cleaning Services
  • Laundry room
  • Ironing service
  • Room cleaned: daily
  • Towels replaced: daily
  • Toothbrush Set replaced: daily
  • Bedsheet changed: daily
  • Laundry service(Additional fee)
  • Laundry service (off-site)
  • Iron/clothes steamer
Food & Drink
  • Restaurant
  • Café
  • Room service
  • Bar
Other
  • Wedding service
  • Dry cleaning
  • Security staff
Public Area
  • Wi-Fi in designated areasFree
  • Vending machine
  • Vending machine (drinks)
  • Vending machine (snacks)
  • Mini shopping mall
  • Lobby seating area
  • First aid room
Business Services
  • Conference hall
  • Fax/copying service(Additional fee)
  • Multi-function room
General
  • Elevator
  • Executive floor
  • Executive lounge
  • Lobby bar
  • Audio system & speakers
  • Designated smoking area
  • Accessible rooms
  • Newspaper in lobby
  • Non-smoking public areas
  • All rooms non-smoking
  • Non-smoking floor
  • CCTV in public areas
  • Security alarm
  • Fire alarm
  • Security system
  • Fire extinguisher
  • Ventilation system
  • Smoke alarm
Kid's Facilities
  • Childcare service(Additional fee)

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