Hotel Chancellor@Orchard

Reviews of Hotel Chancellor@Orchard

Hotel Chancellor@Orchard

28 Cavenagh Rd, 229635, SingaporeSee Hotel Details
Hotel Chancellor@Orchard
Hotel Chancellor@OrchardHotel Chancellor@OrchardHotel Chancellor@Orchard
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1 night

Guest Reviews

7.7/10
Good
1793 Reviews
Verified reviews
Location8.3
Amenities7.3
Service7.5
Cleanliness7.8
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All reviews(1793)
Positive reviews(1521)
Reviews with photos/video(388)
Easy to get around(142)
Convenient for shopping(110)
Close to metro(79)
Great value for money(72)
Strange smell in room(53)
Loved the view(21)
Friendly front desk staff(17)
Great swimming pool(14)
Negative reviews(272)
Anonymous User
Deluxe Room
Stay Date Apr 2025
Family
2 Reviews
6.0/10
Posted on May 12, 2025
Around 300meters to Plaza Singapura. The photos in trip.com are look better than real room. However, everything is ok.
BN
Deluxe Room
Stay Date Mar 2025
Solo travelers
14 Reviews
7.0/10
Posted on Apr 21, 2025
Overall, it was good. Love the window view. But was disturbed by the housekeeping staff. She keeps knocking on the door. No sign means no service is needed.
Roth_CYR
Premier Room
Stay Date Mar 2025
Family
4 Reviews
10.0/10
Outstanding
Posted on Apr 21, 2025
This hotel provides more convenient services and is in a good location, surrounding a shopping mall and a food court. The hotel environment is also comfortable and pleasant.
Relyn Quinones
Deluxe Room
Stay Date Mar 2025
Family
3 Reviews
10.0/10
Outstanding
Posted on Apr 11, 2025
We had a wonderful stay .The room was comfortable and well-equipped, and every staff member was courteous. Special thanks to Mr. JC, a kind Filipino gentleman, whose thoughtful assistance turned our overwhelming travel experience into a smooth and memorable trip. Highly recommended!
Anonymous User
Deluxe Room
Stay Date Feb 2025
Couples
2 Reviews
6.0/10
Posted on Mar 23, 2025
The location was great but the staff cannot fulfil my request to get the queen size bed. That’s fine is the room for queen size fully booked. The more downside was I can’t sleep because the LED light flickers every few seconds when at first I thought it was lightning. So I had to sleep with the light on.
Response from Property: Thank you for your review, we have shared your comments with our team, look forward to welcoming your back.
Shiek Mohammad
Deluxe Room
Stay Date Feb 2025
Couples
5 Reviews
8.0/10
Very Good
Posted on Mar 17, 2025
Bed and bathtub small although being upgraded to premier room.No bath towel allocated in the swimming pool.Staff told us to use the towel in the room.Staff from the front office is hesitant to give extra towels when we requested it .He even told us that the towel must be recycled (we stayed 2nights and 3days)
Response from Property: Thank you for reviewing your recent stay, we have shared your comments with our team for review and to improve guest experience. look forward to welcoming you back on your next visit to Singapore.
Fhria
Deluxe Room
Stay Date Jan 2025
Other
1 Reviews
6.5/10
Posted on Mar 4, 2025
I wanted to share my recent experience from my four-day vacation in Singapore. Overall, it was a nice and relaxing trip. However, I did have some issues with my accommodation. The first room I was assigned was below my expectations, so I requested a change. Thankfully, the staff was accommodating, and I was able to upgrade my room, which improved my stay. On the downside, I found the amenities to be lacking, but I understand that not every place can have everything. Additionally, when I needed assistance booking a taxi to the airport during my departure, it took quite a while for the staff to respond, as they weren’t always available. In summary, while Singapore was a lovely place to unwind, I felt it was more suited for simply resting rather than offering any exceptional experiences.
Response from Property: Thanks so much for your review. It would appear from your rating that overall you feel there were areas that we could improve. We encourage feedback from our guests, whether good or bad, as it enables us to define the areas that have been a positive experience as well as giving us the important opportunity to address areas that are of particular concern.We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.
Anonymous User
Deluxe Room
Stay Date Dec 2024
Solo travelers
4 Reviews
7.5/10
Posted on Feb 4, 2025
The breakfast selections were good, the staffs were nice. Would be much better if some refurbishment of the hotel. Overall, its a good stay for a night.
DCSWYH
Deluxe Room
Stay Date Dec 2024
Business travelers
23 Reviews
7.0/10
Posted on Jan 17, 2025
Shady hotel with some sorts of weird rules. Room is okay as I topup to upgrade to Premier. The reason is to stay away from this noisy groups so that's why I paid for the upgrading. Overall still acceptable but I won't come back again. Basically this hotel is kind of when money talks bullshits walks
Response from Property: Thank you for taking the time to share with us a review, hotel will continuously improve its facilities and services, look forward to providing guests with a better experience. Look forward to welcoming you back.
Anonymous User
Deluxe Room
Stay Date Dec 2024
Family
10 Reviews
10.0/10
Outstanding
Posted on Jan 10, 2025
This hotel at orchardz area, you can go off at somerset MRT station exit D.. easy to find this hotel, near seven eleven, and just walking for about 10-minutes to takashimaya, tang plaza, and other busy area at orchard.. standar room, shower, free refill for water inside room.. good choice for short stay at singapore..
Response from Property: It is a pleasure reading your review, thank you for rating us with a perfect score. we are motivated by your kind comments, look forward to welcoming you back.
tineeeeeeeee
Deluxe Room
Stay Date Nov 2024
Family
8 Reviews
10.0/10
Outstanding
Posted on Jan 6, 2025
We had a great stay. Near to the city center. We had a great stay. Near to the city center. We had a great stay. Near to the city center. We had a great stay. Near to the city center.
Response from Property: It is a pleasure to read your kind comments and perfect ratings, all of us look forward to welcoming your back. thank you.
kamyar
Deluxe Room
Stay Date Nov 2024
Business travelers
57 Reviews
5.0/10
Posted on Dec 6, 2024
Even For a night or some hours is not good from my opinion . Breakfast , forget it. Service they don’t have and bathroom ! See photo !
Response from Property: Thank you for your reviewing, we have shared your comments with our team for review and to improve guest experience. looking forward to welcoming you back on your next visit. Thank you.
Guest User
Premier Room
Stay Date Nov 2024
Family
1 Reviews
9.5/10
Amazing
Posted on Jan 7, 2025
This hotel is very nice. We will choose to stay here again on our next vacation.
Response from Property: Thank you for choosing our hotel as your choice of accommodation and for taking the time to share a review, we are pleased to learn that you enjoyed our room. Look forward to welcoming your back.
Guest User
Deluxe Room
Stay Date Nov 2024
Couples
4 Reviews
10.0/10
Outstanding
Posted on Jan 18, 2025
Very good, easy to go everywhere, near somerset orchard by walk and bus stop to go airport
Response from Property: It is a pleasure reading your review, thank you for rating us with a perfect score, look forward to welcoming you back for more memorable experiences.
Huoy
Deluxe Room
Stay Date Oct 2024
Family
17 Reviews
8.0/10
Very Good
Posted on Nov 28, 2024
This hotel located in downtown which very convenient to go around the city via bus or MRT.
Response from Property: It is a pleasure reading your review, we are delighted to learn that you had a memorable experience, look forward to welcoming your back.