Citadines Rochor Singapore

Super thin walls. Could hear everything (ie. Kids running/crying, people talking, cleaners doing housekeeping). Great location though! The staff were all friendly and helpful. Was able to get late check out. The room at first had a damp smell but after they checked it and put a machine it helped a lot. Appreciated it for a short stay not a long one.

Room is decent size but the tv was amazing small for a 4 star hotel. Time to upgrade the tv. I tink it was only 32 or 40 inch and couldnt have a gd watching experience

I will still give a 5 star though there are pros and cons. i chose this hotel due to positive experience to other chain of ASR hotel for its convenience and price. We celebrated my son 3rd birthday and here is my honest review. Pros: 1. Staff are polite and approachable 2. Clean rooms, nice smell of the spray the cleaner used 3. Good room amenities 4. Love the kitchenette, more utensils, complete compared to others. 5. Adequate and Ideal Hotel Amenities 6. There is a water dispenser hot and cold for at the hallway. 7. Fast check ou.t Cons: 1. Location there is no nearby MALL or GROCERY 1 mrt stop away. 2. Kitchen is great but SINK is small 3. Room is s spacious in sense on bed/hall area but quite tight on the kitchen area specially when you open the door. 4.The toiletries inside the shower 2 bottles fell on different occassion and one fell on my foot. Indeed, thank you for our memorable stay will book again.

Hotel is well located in between two train stations and is near to attractions and CBD. Highly recommended and the room is clean and bed is comfy

This was supposed to be a joyful birthday celebration, but it turned into one of the worst hotel experiences we’ve ever had. The service and attitude of the staff were completely unacceptable — especially the Malay lady at the front desk wearing a hijab, who was rude, unhelpful, and showed zero initiative to assist guests. We had requested an early check-in because we brought a birthday cake and cold food that needed refrigeration. The staff promised to notify us via WhatsApp when a room became available. That promise was never fulfilled. We waited for almost **two hours** with no update whatsoever. Finally, we decided to return to the hotel to check in person. Only then did another staff member — a Myanmar lady — step in and immediately arranged a room for us. She was the only person who displayed any professionalism and basic courtesy. It’s very clear that if we hadn’t gone back ourselves, we would have just been left waiting endlessly. When we entered the room, we were completely shocked. There were **no slippers, no dish sponge, and one of the bath towels was torn**. For a rate of **$172 per night**, this was appalling. We contacted customer service to request the missing items, but they took **over 30 minutes** to deliver them, despite us calling multiple times for updates. To make matters worse, the cleaner next door told us he couldn’t provide the items because it required “approval” — for basic necessities like towels and sponges! Absolutely ridiculous. The entire experience was chaotic, disorganized, and displayed a complete lack of care for guests. Even during checkout, there was no apology, no acknowledgment, nothing. Just cold, careless service from start to finish. For the price charged, this hotel delivers **third-class service with zero accountability**. This was an incredibly disappointing and frustrating experience. We will never return, and we strongly advise others to avoid this place at all costs.

Nice comfortable room with a pleasant view. Nearby and convenient amenities . Hotel reception staff is always smiley and helpful. Enjoyed the free cool refreshments at the lobby. Nice cute swimming pool and the common rest lounge is also welcoming.