The hotel's location is superb, and the lobby and public areas are spacious, grand, and clean. The service from the greeters, front desk, and luggage storage was excellent. The bay view room we booked offered an unbeatable view, and having a mall right next door made dining and shopping incredibly convenient.
The only thing I want to complain about is the room service – it was the slowest service I've ever encountered in my life. Even the most patient person would lose their temper! First, we booked for three people, but only had two sets of toothbrushes and slippers. We called the front desk to request an additional set of toothbrushes, slippers, and a duvet. The front desk staff were super nice on the phone, but after waiting for an hour, nothing had arrived. We were about to leave, so we called again. Each time, a different person answered, and they were always very nice, but the items just never came. It wasn't until I called for the fifth or sixth time and finally lost my temper that everything was delivered instantly.
Later that evening, after returning from sightseeing and ready to rest, I pulled back the covers to find a stain on the bedsheet. So, I called the front desk again, emphasizing that I hoped it would be delivered quickly because it was late and I wanted to sleep. Then began another endless wait. I called three times to follow up. Finally, I was so tired that I called the front desk and told them if they didn't send it now, then don't bother, I needed to sleep. I was already planning to just put a towel down and sleep on it, and *then* it was delivered. I really don't understand why the hotel's delivery service is so incredibly slow; it completely exhausted all the initial good feelings I had about this place…
Original TextTranslation provided by AI