Dorsett Singapore

The location is fantastic, right above Outram Park MRT station, with a direct escalator to the subway right opposite the hotel entrance, so you don't have to worry about sun or rain. You can walk to Chinatown, Clarke Quay, and Fort Canning Park, and VivoCity is just one stop away. There are also many Chinese restaurants nearby. The room has huge, sparkling clean windows and it's a twin room, which was perfect for me, my mom, and my child. The facilities are decent too, not at all old-fashioned. Every time we came back to the room, the air conditioning was already on and it was nice and cool. We could even get several Chinese TV channels, which my mom and son really enjoyed. The front desk primarily speaks English, but if there was anything I didn't understand, they would clarify in Chinese. I booked a 'pay later' option, and both check-in and check-out were super fast. For check-in, I just handed over my passport, confirmed the room details, and got the key – no deposit needed. For check-out, I simply returned the key. They even proactively asked if I needed to store my luggage. I only received the hotel charge notification after I had already returned to my home country.

The front desk staff were very rude, and check-in took a long time and was very slow. The bedsheets and duvet covers were dirty, like they hadn't been washed. The bath towels seemed old, as if they were brought over from the pool, and there wasn't even a small hand towel. They also make you check out at 11:00 AM, which even a five-star hotel wouldn't do.

The room was clean and the air conditioning was very cold. The hotel is close to Chinatown, with many restaurants nearby. The front desk staff were friendly and helpful, actively resolving my internet issues. The only minor drawback was that the shower water took a while to get hot.