Reviews of InterContinental Singapore Robertson Quay, an IHG Hotel

Response from Property: Dear Valued Guest,Thank you for your recent stay and for awarding us a perfect score across all areas. I’m delighted to know you enjoyed a clean and comfortable experience, along with our breakfast offerings and the vibrant dining options nearby.It’s wonderful to hear that the seafood caught your attention—we’re certainly fortunate to be located in such a well-connected culinary hub.We appreciate your kind words and look forward to welcoming you back again soon for another seamless and satisfying visit.Warm regards,Mohamed HafizChief Concierge & Guest Experience Manager

Response from Property: Dear Verni, Thank you for sharing your recent experience with us. I’m pleased to hear that our team provided friendly and helpful service during your check-in, and that you found the nearby dining options convenient. I sincerely regret that your special meal request was not fully accommodated throughout your stay. Ensuring that our guests' dietary preferences are met is important to us, and I apologize for any inconvenience this may have caused. Please be assured that we will review our process to improve the consistency of fulfilling such requests in the future. I also appreciate your feedback on the room size, and I hope that despite this, you had a comfortable and enjoyable stay with us. Should your travels bring you back to Singapore, I would love the opportunity to personally assist in making your next stay even more seamless and tailored to your needs. Thank you once again for your valuable feedback, and we hope to welcome you back in the future. Best regards, Mohamed Hafiz, Chief Concierge & Guest Experience Manager

Response from Property: Dear Mattia, Thank you for taking the time to share your review and for rating your experience with us so positively. We’re delighted to know you found the location convenient and the overall stay comfortable. Your feedback on the room size is appreciated and has been taken into consideration as we continuously strive to enhance the guest experience. It’s also great to hear that you felt the value matched the experience. We hope to welcome you back soon for another pleasant stay. Warm regards, Mohamed Hafiz, Chief Concierge & Guest Experience Manager

Response from Property: Dear Daccord,Thank you for sharing your feedback with us. We are glad to hear that you found our hotel to be well-located and clean. We sincerely appreciate your suggestions and will take them into account as we continue to strive for the best guest experience possible.Should you decide to visit us again, please don't hesitate to contact us if you'd like assistance with any special requests or room preferences.Warm regards,Mohamed HafizChief Concierge & Guest Experience Manager

Response from Property: Dear Janicatse, Thank you for taking the time to share your detailed feedback. We're pleased to hear that you appreciated the design of the room, especially the thoughtful layout that allows for segregation of spaces, and the convenience of the small lounging corner. We're glad that the shower setup and the quality of our buffet food met your expectations as well.We apologize for the inconveniences you experienced during your stay. The noise disturbance and the challenges with the bidet are not in line with the comfort we strive to provide, and we will address these issues with our maintenance team. We're also sorry that you were not offered a late checkout option as a valued member, and we will work to ensure this benefit is communicated more effectively in the future.Regarding the buffet, we appreciate your feedback on the limited Chinese food options and will consider adding more variety to cater to different preferences.We are delighted to hear that despite these issues, you would consider staying with us again. The nearby restaurants indeed offer a great atmosphere for friends and drinks, and we're glad you enjoyed them.We look forward to welcoming you back for an even better experience next time.Sincerely,Mohamed HafizChief Concierge & Guest Experience Manager

Response from Property: Dear Jacqueline, Thank you so much for taking the time to share your feedback about your recent stay at Intercontinental Singapore Robertson Quay. We are thrilled to hear that you had such a fantastic experience. We are also delighted that you found our customer service to be friendly and attentive. Our team strives to ensure that every guest's needs are met. We truly value your patronage and look forward to welcoming you back soon for another wonderful stay. Stefan Sigmund (Rooms Division Manager)

Response from Property: Dear guest, Thank you for your positive overall feedback! We are thrilled to have exceeded your expectations, and it was our pleasure to ensure your stay at InterContinental Singapore Robertson Quay was nothing short of exceptional. We appreciate your feedback and look forward to welcoming you back for another luxurious experience in the near future. Sincerely, Stefan Sigmund (Rooms Division Manager)

Response from Property: Dear guest, Thank you for your great yet honest rating and highlighting our overall service! We appreciate your feedback and look forward to welcoming you back for another luxurious experience in the near future. Sincerely, Stefan Sigmund (Rooms Division Manager)

Response from Property: Dear Brian, Thank you for taking the time to share your feedback. We are delighted that you had a great experience and that our friendly team contributed to making your stay enjoyable. Your kind words mean a lot to us, and we truly appreciate your support. If there is anything we can do to enhance your next visit even further, please do not hesitate to reach out. We look forward to welcoming you back soon! Warm regards, Mohamed Hafiz, Chief Concierge & Guest Experience Manager

Response from Property: Dear Valued Guest, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay with us and appreciated our customer service. It’s always our goal to ensure our guests have a seamless and memorable experience, and we're thrilled to have met your expectations. We look forward to welcoming you back in the future and providing another great stay.Sincerely, Mohamed Hafiz Chief Concierge & Guest Experience Manager

Response from Property: Dear Wai,Thank you for taking the time to share your feedback about your recent stay at our hotel. We genuinely appreciate your detailed insights, both positive and constructive, as they help us improve our services and provide a better experience for our guests. We will review our processes to ensure that such incidents are avoided in the future. We are looking forward welcoming you hopefully back in the near future. Kind regards, Stefan Sigmund (Rooms Division Manager)

Response from Property: Dear Jelena, Thank you so much for taking the time to share your feedback about your recent stay at Intercontinental Singapore Robertson Quay. We are thrilled to hear that you had such a fantastic experience. We appreciate your feedback and look forward to welcoming you back for another luxurious experience in the near future. Sincerely, Stefan Sigmund (Rooms Division Manager)

Response from Property: Dear raynleila, Thank you for choosing to stay with us and for sharing your feedback. We appreciate you choosing one of our twin rooms and are glad to hear that you find our location close to Robertson Walk and Clarke Quay convenient.We regret any disappointment regarding the view from your room facing the apartments. We understand that the view can play a significant role in enhancing the overall experience, and we apologize for any inconvenience caused.If there's anything specific you would like us to address or improve upon during your stay, please don't hesitate to reach out to our staff, who are dedicated to ensuring your comfort. We value your feedback and hope the remainder of your stay is enjoyable. Should you have any further comments or preferences, feel free to share them with us.Warm regards,Rafael Shah Rooms Division Manager

Response from Property: Dear Valued Guest, Thank you for your kind words! We’re delighted that you had a great stay and appreciated our attentive staff. Your feedback motivates us to continue providing exceptional service and memorable experiences. We look forward to welcoming you back soon. Warm regards, Mohamed Hafiz Chief Concierge & Guest Experience Manager