Pan Pacific Serviced Suites Orchard, Singapore

This was my third stay. The first two times I booked directly through their website and the experience was okay; I'm already a Titanium member. This time, I brought my child and family to Singapore. Initially, the website showed no rooms available at that time, but a few days later I saw they were available on Ctrip and booked directly. The experience was terrible. I requested beforehand that they arrange a quieter room on a higher floor, but when we arrived, we were on the lowest floor (3rd floor), right next to a construction site. When I asked the staff member who showed us to the hotel if they had any rooms, he said he'd check. I went downstairs with him to buy some things, and he told me to go buy some and he'd check when I came back. When I returned, he was off work (￣∇￣), and a different person said there were no rooms available and I'd have to wait a few days to change. I contacted Ctrip customer service, and after communicating with them, they said there were rooms available again??? Honestly, I could understand if there were no rooms available, but this kind of situation where they have rooms but refuse to give them to me is hard to understand. It just shows that Ctrip has a bad relationship with them; Ctrip members only get the worst rooms. I'm so angry!!! The water heater broke down and leaked in the middle of the night after only a few days of staying, and I didn't sleep well all night. I stayed on the 8th floor, near the road, and could hear music outside on weekends (not to mention the street noise, consider it white noise). It was okay for adults, but I highly recommend it if you have children, as it will disturb their early sleep. In short, I strongly advise against it. Also, booking directly includes an airport transfer service, which isn't available through Ctrip.

Great location, suitable for family travel

The room was clean and convenient.