This hotel provided a terrible overall experience, and their attitude towards Chinese guests was particularly unfriendly. I especially want to call out the blonde, earring-wearing Chinese-descendant male staff member.
The hotel's location is decent, but there are virtually no amenities or services nearby. The front desk consistently only has two staff members, making check-in incredibly inefficient and often resulting in long queues. The actual room size was much smaller than the advertised 25㎡, and the facilities were old and damaged, posing several safety hazards. I even cut my leg in the room.
I reported the issues multiple times through Trip.com, and the hotel promised that the lobby manager would contact me to resolve them. However, I stayed for 3 nights until check-out, and absolutely no one contacted me, nor did I receive any apology. The problems remained completely unresolved.
The contrast in service was striking: On my first day, I scraped myself while running, and a very kind Southeast Asian female front desk staff member enthusiastically brought out a first-aid kit, providing gauze and antiseptic. But when I asked for help again on the second day, it was the blonde, glasses-wearing Chinese-descendant male front desk staff member. Not only was his attitude cold, and he insisted there were no medicines available, but he also clearly displayed unfriendliness towards Chinese guests.
Additionally, the scent in the hallway was strong and pungent, and the smell was very unpleasant.
If you have other options when visiting Singapore, I honestly do not recommend staying at this hotel.
Original TextTranslation provided by Google
