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Village Hotel Bugis by Far East Hospitality Guest Reviews
4.2/5
Very Good
894 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.4
Amenities4.0
Service4.2
Cleanliness4.3
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All reviews(894)
Positive reviews(845)
Reviews with photos/video(287)
Easy to get around(93)
Large rooms(84)
Close to metro(55)
Loved the view(45)
Convenient for shopping(34)
Average sound insulation(32)
Comfortable bed(26)
Perfect for families(13)
Negative reviews(49)
mishha
Superior Room
Checked in 2024年10月
Couples
8 Reviews
5.0/5
Outstanding
Posted on 2024年10月20日
Oh well Me and my hubby have a very awesome stay the surprise decoration for the birthday celebration and the service that I got from the staff were tremendously nice with the complimentary birthday cake .Thank you so much for the services credit to the staff Shobana and Dina
Response from Property: Dear Valued Guest,Thank you for your time and review of your recent stay.We appreciate your kind feedback and looking forward to welcome you back soon.Your kind comment of Sobana and Dina makes their day.Live Like a Local- Eat. Play. Explore.The Management
Nur Shafiqah
Superior Room
Checked in 2024年10月
Solo travelers
4 Reviews
4.7/5
Amazing
Posted on 2024年10月14日
Love the location, the room was nice, service was also great! Got the smoking level and they sprayed my room as per request :) Got bidet!!!
Response from Property: Dear Valued Guest,Thank you for your time and review of your recent stay.We appreciate your kind feedback and looking forward to welcome you back soon.Live Like a Local- Eat. Play. Explore.The Management
this is donne
Superior Connecting Rooms
Checked in 2024年9月
Travel with friends
4 Reviews
3.5/5
Posted on 2024年10月5日
pros:
> location - few min walk from Bugis MRT
> service - the staff who assisted us during the check in handled the situation well despite the challenges and misunderstandings
> acceptable cleanliness- rooms and amenities are bit old but seems still ok
> delicious welcome apples at the front desk
cons:
> not the cleanest but tolerable. the ground floor always smells like cigarettes whenever we arrive at night.
> check in is not allowed if the main guest hasn’t arrived even if the guest checking in was declared in the booking. find this a bit unreasonable cos in our case, we’re arriving separately. my friend arrived first at the hotel while me, as the main guest, suddenly needed to run some errands first. my friend ended up waiting at the lobby instead of being able to rest inside our booked room
> there’s a chance the actual room booked is not available. we booked connecting rooms cos we’re a group of 4. upon check in, the room was not available. we were given options to either get free breakfasts or get 1 free breakfast then transfer to the actual booked room the next night. we chose the latter cos we find moving to another room inconvenient.
> breakfast - we didn’t like the varieties that much - few meat options
> not the hotel’s fault but the walk to and from Bugis MRT could sometimes be a challenge cos there are some rats running around at night. we needed to run instead of just walking whenever we pass by that area. hahaha
Overall, was still a good stay. just not sure of the 4-star rating. May still consider booking again if the price will be lower. hehe
Response from Property: Dear Valued Guest,Thank you for your time to provide us feedback of your recent stay.We apologize for any inconvenience caused of your room reservation upon arrival. Please do not hesitate to contact us should you require any further assistance.We remained at your service.Live Like a Local- Eat. Play. Explore.The Management
Anonymous User
Superior Room
Checked in 2024年9月
Family
1 Reviews
5.0/5
Outstanding
Posted on 2024年9月28日
Very great location, hotel staff very friendly, tried using the gym very good equipment no one there. The room is very spacious and clean. Definitely worth the price
Response from Property: Dear Valued Guest,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your experience with us. Your kind words motivate our team to continue delivering the best service possible.We look forward to welcoming you back soon!Live Like a Local- Eat. Play. Explore.The Management
Noor Izwah
Superior Room
Checked in 2024年9月
Family
10 Reviews
5.0/5
Outstanding
Posted on 2024年9月21日
Nice hotel. Very convenient. Easy access to restaurant. Really enjoy my stay at Village Bugis
Response from Property: Dear Valued Guest,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your experience with us. Your kind words motivate our team to continue delivering the best service possible.We look forward to welcoming you back soon!Live Like a Local- Eat. Play. Explore.The Management
fath abdul
Family Room
Checked in 2024年8月
Family
1 Reviews
4.5/5
Great
Posted on 2024年9月1日
Check in was fast and easy at level 3. Receptionist well mannered and responds well to our requests.
Room was spacious and layout is well planned. No robes and room slippers at level 14. Breakfast was amazing. Staffs were at our service and polite. Check out was also smooth and no queue.
Response from Property: Dear Valued Guest,Thank you for your time to review your recent stay with us.You kind comment are greatly appreciated. We hope to see you soon !Live Like a Local- Eat. Play. Explore.The Management
Guest User
Deluxe Room
Checked in 2024年9月
Travel with friends
1 Reviews
4.0/5
Very Good
Posted on 2024年10月1日
Generally, nice stay, the location is pretty convenient and the environment not too bad
Response from Property: Dear Valued Guest,Thank you for your kind comment of your recent stay.We hope to welcome you back in the near future!Live like a Local- Eat. Play. Explore.The Management
Guest User
Superior Room
Checked in 2024年8月
Solo travelers
2 Reviews
3.2/5
Posted on 2024年8月23日
I have paid for a non-refundable booking for 2 nights but due to a sudden work commitment, I had wanted to bring forward the dates of my stay (keyword: not CANCELLING).
So I proceed to make a date modication request via app (with extra fees paid) but was REJECTED TWICE by the hotel. Hotel was pushing for additional charges and made this modification very difficult. So there you go, negative impression made prior to the trip.
On the day of trip itself, check in was smooth with no queue, which was expected as I have checked in late due to the earlier stated work commitment.
Upon checking in, I was unimpressed by how dated the room was but was too tired to bother much about it. Decided to opt for the in room dining service, which I regretted. I ordered my food around 1840-ish and chose the 1900-1930 (ASAP) timeslot. Food arrived close to TWO HOURS LATER with no service recovery.
THAT'S THE NAIL TO THE COFFIN.
Some positive notes: Although dated, room was clean and spacious. Breakfast is halal certified. Stunning sunrise view. Great location with many halal food and shopping options within close vicinity.
If you're expecting top notch hotel quality service, skip this hotel and consider other nearby hotels instead (i.e: Park Royal Collection).
Response from Property: Dear Valued Guest,Thank you for your feedback of your recent stay.This is definitely not our service standard which we would like to provide to all our guests, please do not hesitate to reach out to us for any further assistance.The cancellation condition is applicable from your booking platform. Alternatively, you may book direct with us for more flexibility.Live Like a Local- Eat. Play. Explore.Thank youThe Management
Low
Deluxe Room
Checked in 2024年7月
Family
3 Reviews
1.7/5
Posted on 2024年8月13日
Firstly, the hotel looks old. Staff is rude. Inside the hotel room, many basic amenities are not working and rusty. Water pressure is super low. Book at your own risk!
Response from Property: Dear Valued Guest,Thank you for your feedback of your recent stay.Please reach out to us for your comment. This is the definitely not we would like to provide to our guest, please do not hesitate to contact us for further assistance.We remained at your service.Live Like a Local- Eat. Play. Explore.The Management
NR~
Deluxe Room
Checked in 2024年7月
Family
21 Reviews
5.0/5
Outstanding
Posted on 2024年7月7日
Best location within Malay Heritage areas.
Spacious room. Reception staff are always warm and welcoming.
Speedy check-in/check-out process .
Highly recommend for those exploring areas of Arab St.
Thank you for the great hospitality! :)
Response from Property: Dear Valued Guest,Thank you for taking time to provide us feedback of your recent stay.It is great to know you had an enjoyable stay, we hope to see you soon in the near future.Live Like a Local- Eat. Play. Explore.The Management
mAwyLs
Deluxe Room
Checked in 2024年7月
Family
5 Reviews
5.0/5
Outstanding
Posted on 2024年10月5日
Clean room just a little expensive. Near food shops and mall. Convenient location.
Response from Property: Dear Valued Guest,Thank you for your time and review of your recent stay.We appreciate your kind feedback and looking forward to welcome you back soon.Live Like a Local- Eat. Play. Explore.The Management
Guest User
Family Room
Checked in 2024年6月
Family
1 Reviews
5.0/5
Outstanding
Posted on 2024年6月18日
100% will come back for sure. My mum and kids like it so much
Anonymous User
Superior Room
Checked in 2024年5月
Family
22 Reviews
4.7/5
Amazing
Posted on 2024年6月1日
Hotel with large space and excellent location. Near bugis mrt station.
Response from Property: Dear Valued Guest,Thank you for your kind comment of your recent stay.It is great to know you had a good stay and the location is to your liking.We look forward to welcome you back in the near future.Live Like a Local- Eat. Play. Explore.The Management
Anonymous User
Deluxe Room
Checked in 2024年10月
Solo travelers
27 Reviews
5.0/5
Outstanding
Posted on 2024年10月2日
Bed seems bigger than expected. Room has a warm feel and parquet flooring was clean and new.
Room faces the Sultan Mosque creating a nice ambience upon the call of prayer.
Response from Property: Dear Valued Guest,Thank you for your kind comment of your recent stay.We hope to welcome you back in the near future!Live like a Local- Eat. Play. Explore.The Management
Maslinda
Deluxe Room
Checked in 2024年3月
Family
27 Reviews
4.7/5
Amazing
Posted on 2024年3月31日
This is an uncountable time i came here.This hotel is very very old.You can see by the furnitures in the hotel itself even the hotel even the lobby is not as nice as other hotel but the staff here all very friendly.Reason why i came here again is due to the Amenities.The poolside floor still have not done anything eversince the last time i came when i reported and wrote about some broken wooden planks flooring that may cause guest to trip and fall.
6/8
Response from Property: Dear Valued Guest,Thank you for taking time to provide us feedback of your stay.We thanked you for returning to our hotel and we are constantly making improvement of our facilities and products.We hope to see you back here soon.Live Like a Local- Eat. Play. Explore.Thank youThe Management