Reviews of Mahkota Hotel Singkawang

We had a wonderful stay at this hotel! The property is clean and well-maintained, and we absolutely loved the welcoming vibes created by the friendly staff. The location is very convenient, and the view from the 19th floor was truly spectacular – a highlight of our visit. The only downside was the lack of a hair dryer, which would have been a helpful addition. Overall, a great experience, and we would recommend it to others!

Hotel lobby looks nice. But people smokes openly inside this air conditioning space, such a turn off. Check in without hassle. Very fast. 2 person at the counter working. Warm face towel and welcome drinks offered complimentary. Swimming pool available but its raining during my visit. Didn’t get to utilize it. Room is okay but air conditioning is bad. Not cold. Complaint to receptionist but doesn’t seem to have any impact after the maintenance check it. View from room 1909 is amazing since its the 19th floor. Overall for a 4star hotel, its overated and overpriced

The bedsheets were so dirty they were beyond belief, not only were they not changed, they weren't even cleaned, there was a lot of hairs on the bed.. not to mention that I still wanted to give a 4 star review.. that night I was WhatsApped again, they said the TV remote was broken, we didn't even touch the TV remote. Came back late at night and wanted to ask for the bedsheets change, butthe kids were already sleepy, luckily my wife brought some sheets to cover them. Woke up in the morning, showered and checked out, and they blamed for the broken remote. The remote potision is not even changed for god sake. The management of this hotel is rotten, especially the housekeeping.. i would never go back again.. sorry only 1 star..

All ok except cleanliness

very good hotel. room is spacious and comfortable

Good locations.............. Good hotels.............

Okok only

The staff at the counter are friendly, but the breakfast needs to be improved, which is a pity.

The hotel is comfortable, the service is good, and the breakfast is diverse

The hallway has a bad smell, the bathroom water hole is clogged, the toilet is clogged, the sink is clogged, the towels are old and smelly, the elevator keeps stopping 1 time, the bed sheets are dirty yellow like there is sand making the body itchy and uncomfortable

Service is lacking, cleanliness is lacking, no one brings your own suitcase, bad experience, long check-in queue, only 1 officer, even though there are 3 counters, hadehh

Room facilities are OK, service staff are friendly

There is no hair dryer in the room, you need to ask for extra at the counter, The towels in the bathroom are clean, the cups are not clean, The tableware for breakfast in the restaurant is not clean, Hope this can be improved.

The breakfast is rich.