Vila Gale Collection Sintra

We are 3 couples traveling together to celebrate the 25th wedding anniversary. The hotel is really awesome. The staff is welcoming, the rooms are big and clean.

Majority of facilities - kids pool, play areas - closed without warning. Which sortof ruined out stay with young children. Dozens of minor inconveniences: the need to enter your passport details (!) to see the room service menu, the fact that getting into the indoor pool is more admin than boarding a domestic flight, the refusal to replenish bottled water, the fact the Do Not Disturb sign is each day hidden rather than left on the door handle interior, the poor quality food in the bar, the inattentiveness and unconcerned attitude of staff.. Smashed glass (bauble from Christmas tree) left on the floor in the lobby…. being told we weren’t permitted to eat at specific tables in the lobby, next to the bar which servces food.. all of which add up to a poor experience. We did complain and were offered a sad plate of pre-cut pineapple in sellophane as an apology.

Pool is by reservation only and must wear swimming cap -available for a fee.