My job has me on the road a lot, I stayed 191 nights in hotels in 2023, so I consider myself a bit of an expert on hotels.
The only thing this place has going for it is the waterpark for kids. The staff was unfriendly and appeared to have no concept of customer service. Numerous problems with the room, maintenance issues apparent everywhere in the hotel. We felt like cattle being herded at check-in, and they did not seem to care about anybody.
In my four trips to the front desk to have maintenance issues corrected in our room and also new batteries for the remote. I was left standing at the front desk, unsure if anybody was even working on addressing the issues we were having and the staff seem to be operating by the “finger pointing, blame placing style of management“ which leads to unhappy employees and unhappy guests. I will never stay here again. We spoke with numerous other families, while we were there that were equally disappointed and frustrated with their stay.