Jim and Sue Forrest
May 12, 2025
My wife and I stayed for four nights as we were visiting relatives near Neath. We had stayed the previous week at the Holiday Inn in Leicester and that was superior in many ways.
After we checked in at Swansea, we were told the lift wasn’t working and we had to carry our suitcase and bags up two floors. Although we are elderly, there was no apology or offer the carry out luggage to our room.
The room itself, although adequate in size, was not up to the standard of the room in Leicester. The main problem was the bed. We were told the beds were new, but unfortunately we found ours a bit small and rather uncomfortable and so we requested a topper which helped a bit. The quilt was too small for the bed also.
A very important point is the parking. There are not enough spaces and every night when we returned, there were none left, which meant having to park in the restaurant next to the hotel, but we entered our registration number in the restaurant to avoid receiving a ticket. At night it is not obvious which spaces belong to the hotel. The staff gave us incorrect information and we have heard that this has led to hotel guests receiving parking charges. Please be warned the hotel spaces are on the right only as you drive in.
The breakfast is adequate.
The bar prices are very expensive and we only had a drink on the first night - once bitten, twice shy!
Generally the staff were helpful and pleasant.
