Guest User
December 28, 2023
Upon the check in, the staff was not friendly. Not rude, but just not friendly. Like they were just over it and couldn’t care less about you. The “lobby” is small and uninviting. We booked a 2 bedroom deluxe and were led astray by pictures online. The condo is musty, smells like a nursing home, and needs updating desperately. The bed is SO uncomfortable and super squeaky. Worst mattress we’ve experienced at a Hyatt, honestly Hyatt place is leaps and bounds better. The pillows on the couches are so tattered and worn; can’t even use them because so many feathers are coming out. The only plus is that it’s clean like Hyatt’s standard but that’s about it. Honestly, Hyatt should be embarrassed to have their name attached to this place.