Toya Sun Palace Resort & Spa

This was my third stay at the hotel, and while I've recommended it to friends and family in the past for its beautiful views, this visit was a huge disappointment. Both the food quality and room cleanliness have declined significantly. I'm not sure if different housekeeping staff are responsible for different room types, but my previous two stays were in modern rooms, whereas this time I was in a Western-style room. While I can understand the older facilities, there was dust everywhere and a foul odor from the bathroom drain. After contacting the platform, I was moved to a different room, but the experience was already far from pleasant. To make matters worse, when I went to bed that night, I discovered very dirty stains under the sheets. Although a staff member eventually replaced them for me, the whole experience was truly awful. The quality of dinner, particularly the sashimi, BBQ, and hot soup sections, has also gone downhill. The hotel owner really needs to upgrade their facilities and address these cleanliness issues!

The bathroom was in terrible condition, but it had the only good view.

The hotel lobby is stunning, with huge floor-to-ceiling windows offering a magnificent view directly onto Lake Toya. Every room also boasts a lake view. The breakfast and dinner buffets offer a good variety of dishes, though the quality is pretty standard, nothing to write home about. The hot springs are beautiful, and the infinity pool also faces Lake Toya. It's worth noting that the hotel provides a free shuttle bus service to and from Sapporo, which can save you a good amount on transportation costs if you plan accordingly.