Reviews of Hilton Sorrento Palace

To be fair, the room was very clean, the facilities were excellent, and the restaurant was also very good. However, the overall feeling was a lack of warmth and personal touch. Due to changes in my travel plans, I wanted to cancel my reservation. I politely called and sent emails, and even Ctrip's customer service tried their best to help me negotiate, but the hotel's response was that I couldn't get a free refund, couldn't pay a cancellation fee to refund, and couldn't change the dates. In the end, I had no choice but to go and stay at this hotel, which cost over 4,000 RMB a night. The front desk staff were arrogant, and many things came with extra charges. The next day, I went to the pool, set up my things to sunbathe, and was told that most of the good lounge chairs were reserved and unavailable. These aren't huge issues, but they all added up and made the experience unpleasant. Also, due to the varying elevations in the hotel's architecture, the layout was a bit confusing. The ground floor was called 'T floor,' and the first basement was 'A floor.' I don't understand the purpose of such naming; it only makes it easier to get lost. All these complaints might also be due to the fact that the hotel I stayed in a few days prior was much more personal and welcoming. Every staff member there was kind and attentive, and the room, including the mini-bar, had many complimentary items. Compared to that, this hotel definitely fell short. It felt like a cold, high-end hotel, though the hardware itself was indeed flawless.

The room was clean and had a balcony with a sea view. The rooftop restaurant provided excellent service, and the lobster pasta was delicious. It's a fantastic spot to watch the sunset. You can also explore the lemon groves early in the morning.

This is the biggest chain hotel in Sorrento, located halfway up the hill, about a 10-15 minute walk to the city center's pedestrian street. Transportation is quite convenient. The hardware facilities are fine, and the breakfast is plentiful, with a chef making omelets on the spot. However, the service is truly awful! Check-in was incredibly slow. First, they couldn't find my reservation, then they mixed up names. Just because Chinese people share the same surname, do they automatically assume we're the same person? Laughable! Naturally, the room we were given had the wrong setup. We booked a triple room, but as photo 3 shows, the bed should have been made, and all the amenities were only for two people. We had to go to the front desk ourselves to get more. We tried calling, they said 'OK,' but nothing was delivered all night. Overall, I wouldn't recommend it, unless the price drops significantly.

The surroundings of the hotel are just okay, everything else is fine.

The room was quite spacious, and the view was decent.

Absolutely fantastic!

Nice hotel, good amenities, away from the main, bus buses everyday which is amazing

Not very delighted with the service. Typical Italian rigid policies

Hotel itself is pretty standard as what you would expect from any big chain hotels, but service was definitely not up to par. We were told there would be valet service - there was none. The bus boys just told us to park ourselves. FINE. Then after I've checked in I asked if the luggage will be sent up to our room - reception then asked if I got a luggage ticket to which I told him we weren't given anything. The bus boys just stood around the entrance. He said they would be sent up shortly but given how they were just standing around we just took our luggage ourselves - mind you I am 6 months pregnant and obviously so but they did not offer any help. Once we got to our room the air conditioning was not working - we kept dialing it down but there was no air. Amazing to find out the AC wasn't working for the price we paid. The room is stuffy and even the hallway was cooler. Also during our stay there was conference - we were given a room on the same floor as conference participants and as expected they were loud and rowdy at night. We could hear them talking in the hallway at night when we called reception they said there was nothing they can do. So very helpful. Upon check out, the same bus boy stood around while watching a pregnant lady wheel 4 pieces of luggage out. I really just wonder what they do other than standing around all day hanging in the shade. Service is terrible here and I've had better service at small boutique or family run hotels than here. The only upside to this stay was that the rooms are spacious and clean and that's about it.

The staff was pretty rude. Was being called in the middle of the night because I extended for another night (booked through the app) and they thought another person was coming and staying with me. They didn't even confirm first of how many person was staying and directly said that they will bring me to the police? So rude. Also the wifi was not free. For the scale of that hotel they should've provide free wifi at least. Breakfast was so so. Location was pretty far from the piazza and no shuttle available. There's mini tiny bug on my bed.

The hotel is located on a hillside not far from Sorrento. The staff are warm and attentive. The breakfast is plentiful, and the restaurant boasts a beautiful sea view. There is free parking in front of the hotel, but spaces are limited. In addition, there is a paid parking lot within the hotel and valet parking available from hotel staff. The rooms are spacious and clean; the only drawback is poor soundproofing, which may be a minor issue for those who enjoy sleeping.

I booked this hotel for the facilities and breakfast. As expected, the breakfast was delicious, and the swimming pool was great. It takes about a 10-minute walk to the main street, but the night view and sunset were beautiful, and everything was wonderful.

This hotel caters to tour groups, so the minibar was empty and there was little service. The breakfast was average, leaning towards American style. Considering its price, this hotel is not a good choice.

Two-day stay. The property is just steps from the historic center, and the price was above average, given that two amenities were not yet available: the pagoda pool and the sushi restaurant. Happyssimo on the seventh floor and the on-site restaurant are highly recommended. The staff, with the exception of a few experienced and well-trained individuals, were inattentive and unprofessional. The reception staff also appeared untrained.