Kristal Hotel Jakarta

Reviews of Kristal Hotel Jakarta

Kristal Hotel Jakarta

Jl. Terogong Raya No.17, RT.2/RW.10, Cilandak Bar., Kec. Cilandak, Kota, Cilandak, South Jakarta, Jakarta, Special Capital Region of Jakarta, 12430, IndonesiaSee Hotel Details
Kristal Hotel Jakarta
Kristal Hotel JakartaKristal Hotel JakartaKristal Hotel Jakarta
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1 night

Guest Reviews

9.2/10
Great
111 Reviews
Verified reviews
Location9.3
Amenities9.0
Service9.2
Cleanliness9.5
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All reviews(111)
Positive reviews(107)
Reviews with photos/video(21)
Awesome stay(26)
Friendly staff(18)
Awesome rooms(16)
Delicious breakfast(8)
Great location(8)
Great swimming pool(7)
Large rooms(6)
Great value for money(6)
Negative reviews(4)
Anonymous User
Studio Suite
Stay Date Dec 2024
Family
6 Reviews
10.0/10
Outstanding
Posted on Jan 5, 2025
First stay at 2025, but already been regular guest to stay here since 2011. As always, superb staycation. Facilities, cleanliness, all at their best. Thank you Kristal Htl..
Response from Property: Dear Mr/MrsThank you for your continued trust and loyalty to Kristal Hotel since 2011. It brings us great joy to know that your first stay in 2025 has been just as superb as previous visits. Your kind words about our facilities and cleanliness truly mean a lot to us. We look forward to welcoming you back for many more wonderful staycations in the years to come!Regards,Anton KatimExecutive Assistant Manager
Dwi
3 Bedroom Suite
Stay Date Nov 2024
Family
3 Reviews
7.5/10
Posted on Jan 1, 2025
They need to do some renovation for the room and hotel facilities. Looks old and water drain problem at kitchen sink and toilet too.
Response from Property: Dear Mrs. DwiThank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused during your stay, and we will evaluate this matter.Warm regards,Anton KatimExecutive Assistant Manager
Anonymous User
Studio Suite
Stay Date Jul 2024
Family
1 Reviews
10.0/10
Outstanding
Posted on Aug 24, 2024
Easy check in. The room is as advertised. Big room and clean. Bed is nice . We had a pleasant stay. The gym is well equipped too
Response from Property: "Dear Guest,Thank you for your review. We’re delighted to hear that you had a pleasant stay. We look forward to hosting you again.Regards,Anton KatimExecutive Assistant Manager"
AMSYAR SASZRI
Studio Suite
Stay Date Jan 2025
Family
28 Reviews
8.5/10
Very Good
Posted on Feb 23, 2025
Not our first time there. Room was spacious, clean and bed was comfy. Good location but do expect traffic during peak hours. Staff were all generally nice and welcoming except this time I had a slight issue with reception during check in. Both staff on duty, a gentleman and a lady, were unfriendly and unwelcoming. Ya'll can do better.
Response from Property: Dear Mr. Amsyar Sasri,Thank you for your feedback. We’re glad to hear that you had a good experience with us. We hope to welcome you back soon.Regards,Anton KatimExecutive Assistant Manager
Harianah
3 Bedroom Deluxe
Stay Date Jan 2025
Family
10 Reviews
10.0/10
Outstanding
Posted on Feb 27, 2025
Had stayed Kristal Hotel multiple times. Happy with amenities and service Highly recommended
Hui
2 Bedroom Suite
Stay Date Feb 2025
Business travelers
10 Reviews
10.0/10
Outstanding
Posted on Mar 5, 2025
Enjoyed the stay, convenient and accessible location in the centre of Jakarta.
Response from Property: Dear Mr./Mrs. Hui,Thank you for your great review! We're happy to hear that you enjoyed your stayWe look forward to welcoming you back to Kristal Hotel Jakarta in the future!Best regards,Anton KatimExecutive Assistant Manager
Reza Aryudi
Studio Suite
Stay Date May 2024
Family
1 Reviews
10.0/10
Outstanding
Posted on Jun 17, 2024
Always satisfied if stay here, great hospitality. Nice property, nice pool. Bfast superb. Keep it up!
Response from Property: "Dear Mr Reza Aryudi,On behalf of Kristal Hotel Management, we would like to express our sincere gratitude for your visit and for taking the time to provide a review of your stay at our hotel.We are happy to hear that you were pleased with the services and amenities we offer. Your positive feedback is a motivation for us to continue to improve our service quality and deliver the best experience for our guests.We look forward to welcome you back to Kristal Hotel Jakarta on another occasion.Sincerely,Anton KatimExecutive Assistant Manager"
DMBDMB
Studio Suite
Stay Date Nov 2024
Family
24 Reviews
10.0/10
Outstanding
Posted on Dec 16, 2024
Great place for a staycation or when travelling in south Jakarta, rooms are spacious, service is excellent, staff are friendly and facilities are tip top! Highly recommend good value for money
Response from Property: Dear Mr/Mrs, Thank you for your feedback. We’re glad to hear that you had a good experience with us. We hope to welcome you back soon.Regards,Anton KatimExecutive Assistant Manager
jafar
2 Bedroom Suite
Stay Date Mar 2025
Family
11 Reviews
9.5/10
Amazing
Posted on Apr 21, 2025
A bit old but acceptable as maintain well . Good breakfast
Response from Property: Dear Mr. Jafar,We appreciate your recognition of how we've maintained the hotel despite its age, it's something our team works hard on every day.You reviews are truly valued, and we hope to welcome you back for another pleasant stay in the near future.Warm regards,Anton KatimExecutive Assistant Manager
althine
Studio Suite
Stay Date Oct 2024
Travel with friends
1 Reviews
10.0/10
Outstanding
Posted on Nov 4, 2024
a good place to stay, and for catching up with friends. the rooms are not too close with each other and the noise suppression is pretty good.
Response from Property: "Dear Mrs. Althine,Thank you for your continued trust in us and for sharing such a positive review! It’s always a pleasure to welcome you back, and we look forward to serving you with the same excellence on each visit.Warm regards,Anton KatimExecutive Assistant Manager"
Kyub
Studio Suite
Stay Date Nov 2024
Family
7 Reviews
9.0/10
Great
Posted on Dec 14, 2024
Old but reliable hotel. Maintenance can be better. Gym was once good but has gone bad
Response from Property: Dear Mr. Eric,Thank you for sharing your feedback and for highlighting what you appreciated about our hotel. We’re gland to know that you find us reliable, but we’re truly sorry to hear that some aspects of your experience did not meet your expectations.We’ll be addressing these areas with our team to ensure improvements are made. Your insight are invaluable in helping us provide better experiences for all our guests.We hope to have the opportunity to welcome you back in the future so we can show you the positive changes we’ve made.
Warm regards,Anton KatimExecutive Assistant Manager
Alex Zhai
Studio Twin Bed
Stay Date Dec 2024
Travel with friends
6 Reviews
9.0/10
Great
Posted on Apr 4, 2025
Villa Hotel, Beautiful and spacious room, value for money for sure!
Response from Property: "Dear Mr. Alex Zhai,Thank you for your kind review.We're thrilled to hear that you enjoyed your stay at Kristal hotel Jakarta.We look forward to welcoming you back soon for another memorable stay.Warm regards,"
NOBUTaro
Studio Suite
Stay Date Oct 2024
Travel with friends
1 Reviews
9.0/10
Great
Posted on Nov 27, 2024
The staff are friendly. The refrigerator is old and the freezer is not powerful.
Response from Property: "Dear Mr. NobutaroThank you for choosing Hotel Kristal Jakarta. Your feedback is critical to us, and we will strive to improve our services. We look forward to welcoming you back soon.Warm regards,Anton KatimExecutive Assistant Manager"
Don Thusitha - Australia
Studio Suite
Stay Date Aug 2024
Business travelers
40 Reviews
9.0/10
Great
Posted on Oct 2, 2024
This is one of the good apartment types of hotels. The room is very spacious. The biggest problem is traffic in this area. It is very difficult to reach the hotel due to the high traffic area. Other than is a great hotel and all good.
Response from Property: "Dear Mr. Don Thusitha,Thank you for your feedback, We’re delighted to hear that you enjoyed your stay and found our hotel to be great overall. We understand that traffic can be challenging in the area, and we appreciate your understanding.

We hope to welcome you back soon for another enjoyable stay.Regards,Anton KatimExecutive Assistant Manager"
Anonymous User
Studio Suite
Stay Date Jul 2024
Couples
53 Reviews
10.0/10
Outstanding
Posted on Aug 30, 2024
Recommended.....first time menginap di sini....luas sekali kamarnya, komplit dengan sofa dan dapur juga..ada kolam renang outdoor yg cukup luas..
Response from Property: "Dear Sir/Madam, Thank you for your feedback. We are glad to hear that you enjoyed your first stay at Kristal Hotel Jakarta. We look forward to welcoming you back for another enjoyable experience. Yours sincerely, Anton Katim Executive Assistant Manager"