Reviews of Mercure Jakarta Gatot Subroto

Response from Property: Dear Mr Omar Basri Rozduan,Thank you for taking the time to share your stay experience at Mercure Jakarta Gatot Subroto.We are delighted to know that you had a pleasant business stay with us and appreciated the comfort, cleanliness, welcoming atmosphere, and warm hospitality from our team. Your kind recognition of our staff’s professionalism and helpfulness is truly appreciated and will surely motivate us to continue delivering our best service.We also sincerely thank you for your constructive feedback regarding our delivery policy. We understand that a smooth delivery process is part of guest convenience. The current procedure is implemented with security and item-handling concerns in mind; however, your feedback is well noted and will be shared with the relevant team for further review, so we may improve the process while maintaining our safety standards.Thank you once again for your thoughtful review and valuable suggestion. We look forward to welcoming you back to Mercure Jakarta Gatot Subroto for an even better stay in the future.Warm regards,Martha Indriana Sr. Marcom Executive, Mercure Jakarta Gatot Subroto

Response from Property: Dear Valued Guest,Thank you very much for your outstanding review and recommendation.We are delighted to know that you had a very nice stay at Mercure Jakarta Gatot Subroto and that our team was able to assist you with helpful service throughout your visit. Your perfect rating truly means a lot to us.We look forward to welcoming you back whenever your travels bring you to Jakarta.Warm regards,Martha IndrianaSr. Marcom Executive, Mercure Jakarta Gatot Subroto

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your positive review. We are delighted to know that you had a great stay with us and that your experience met your expectations. Your feedback is truly appreciated, and we sincerely hope to have the pleasure of welcoming you back again soon for another enjoyable stay.Warm regards,Martha IndrianaSr. Marcom Executive, Mercure Jakarta Gatot Subroto

Response from Property: Dear Mr. Weijian Ho,Thank you for sharing your excellent feedback regarding your stay at Mercure Jakarta Gatot Subroto.We are delighted to hear that you enjoyed our great location and found our staff accommodating. It is also wonderful to know that the nearby cafés and restaurants added convenience to your stay. Your kind words motivate our team to continue providing exceptional service and a comfortable experience for all our guests.We look forward to welcoming you back to Mercure Jakarta Gatot Subroto for another outstanding stay.Warm regards,Dhea AlisdaAsst. Marcom ManagerMercure Jakarta Gatot Subroto

Response from Property: Dear Valued Guest,Thank you very much for your outstanding review.We are pleased to know that you had a comfortable stay and found the room decent and clean. We are also glad that you enjoyed the complimentary refreshment prepared by our team.Your kind feedback is truly appreciated, and we look forward to welcoming you back to Mercure Jakarta Gatot Subroto.Warm regards,Martha IndrianaSr. Marcom Executive, Mercure Jakarta Gatot Subroto

Response from Property: Dear Valued Guest, Thank you for sharing your experience with us. We’re pleased to know you and your son enjoyed the cleanliness and service during your stay. We also appreciate your feedback regarding the breakfast temperature and will share this with our team for improvement. We’re glad to hear you were overall happy with your stay and hope to welcome you back again in the future. Warm regards, Martha IndrianaSr. Marcom Executive, Mercure Jakarta Gatot Subroto

Response from Property: Dear Mr/Mrs leesingbun,Thank you for taking the time to share your detailed feedback following your recent stay with us. We are delighted to hear that you enjoyed your spacious room, comfortable bed, city view, daily mini-bar, and the friendliness of our team. It’s wonderful to know that you appreciated the breakfast variety and enjoyed dining at Whiterock Terrace.We also appreciate your constructive comments regarding the view from your shower, lift convenience, pool size, and keeping hot dishes at optimal temperature. Please rest assured that your feedback has been shared with the relevant teams as we continuously strive to improve the guest experience.Your observations are very valuable and will help us enhance our services and facilities. We look forward to welcoming you back and ensuring an even more seamless and enjoyable stay in the future.Warm regards,Mercure Jakarta Gatot Subroto

Response from Property: Dear Yanxiazhuyue, Thank you for sharing your review with us. We’re pleased to know that you enjoyed your business stay, especially the high-floor room with its views and the convenience of our food delivery cabinet. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another pleasant stay in Jakarta.Warm regards,Martha IndrianaSr. Marcom Executive, Mercure Jakarta Gatot Subroto

Response from Property: Dear Mr/Ms Huyigen, Thank you for taking the time to share your detailed feedback with us.We’re sorry to learn that your experience did not meet your expectations. We understand that location preferences vary depending on the purpose of travel, and our South Jakarta location is indeed designed to serve guests with business or specific activities in this area.Regarding breakfast, we regret that the atmosphere felt crowded and that the offerings did not suit your taste. As a halal-certified hotel, our menu is curated accordingly, and we appreciate your understanding of this policy. Your comments about breakfast flow and food quality have been shared with our culinary and operations teams for review and improvement.We are also concerned to hear about your experience at the infinity pool. Cleanliness and comfort are very important to us, and your feedback has been forwarded to the relevant team to ensure standards are upheld.Thank you once again for your honest feedback. While we regret that we were not the right fit for your stay, we truly appreciate your input as it helps us identify areas for improvement. We wish you pleasant travels ahead and hope to have the opportunity to welcome you back in the future.Warm regards,Martha Indriana Sr. Marcomm Executive, Mercure Jakarta Gatot Subroto

Response from Property: Dear Mr/Mrs Kryssyc,Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our convenient location, the view from your room, and the personalized service provided by our team. It is also wonderful to know that you appreciated our breakfast buffet, amenities, and thoughtful attention to your room preferences.At the same time, we sincerely apologize for the inconvenience you experienced regarding the inability to call restaurants directly from your room phone. Your suggestion is very valuable, and we will review this with our team to explore ways to improve this service for our guests in the future.Your constructive feedback helps us enhance the overall experience for all our guests, and we truly hope to welcome you back soon to provide an even better stay.Warm regards,Mercure Jakarta Gatot Subroto

Response from Property: Dear Mr Nauman Afzaal,Thank you for taking the time to share your feedback with us.We sincerely apologize for the disappointing experience you had during your stay, especially regarding the check-in service at our Front Desk. This is certainly not the standard of service we aim to provide, and we regret that your experience did not meet your expectations.Please be assured that your comments have been shared with the concerned department for immediate review and improvement. We truly value your feedback as it helps us identify areas where we need to do better.Once again, we apologize for the inconvenience caused and we hope to have the opportunity to regain your trust and provide you with a better experience in the future.Warm regards,Martha IndrianaSr. Marcom ExecutiveMercure Jakarta Gatot Subroto

Response from Property: Dear Valued Guest ,Thank you very much for taking the time to share your positive review. We are delighted to know that you had a great stay with us and that your experience met your expectations. Your feedback is truly appreciated, and we sincerely hope to have the pleasure of welcoming you back again soon for another enjoyable stay.Warm regards,Martha IndrianaSr. Marcom Executive, Mercure Jakarta Gatot Subroto