Checked in by friendly staff. They booked our evening meal and breakfast in the restaurant. But when we went for our evening meal there was no booking and was fully booked. Couldn't get us in for a long time, which ruined our evening plans. Receptionist offered us local fast food numbers. We didn't want fast food, that's why we booked the restaurant. But we had an event to go to, so booked a KFC. Not happy at all. We went down in the morning for breakfast where another couple staying there too, told us that they had heard the receptionists calling us the previous evening after giving us fast food details. So not only did they not book us in for evening meal or breakfast, ruining our evening event, they then call you behind your back, but infront of other customers. Appalling. There was noone on reception after breakfast or check out to discuss this with. We are very upset with this disgusting behaviour.