Firstly I must say this is a lovely building which has been beautifully restored. We had booked in for afternoon tea, and my reservation was made via the hotel website. Upon arrival, they could not find our booking, despite the hostess viewing my confirmation and saying this was indeed via their website. We were seated down and they were still able to accommodate the booking. Once we were served our afternoon tea, we were disappointed. The cakes we were served were stale and dry, clearly off cuts as they had not been prepared for our reservation - tables around us had different cakes to us. We did complain and the team were kind enough to replace the cakes with some different ones. Upon finishing our afternoon tea, we moved in to the bar area. There was no music playing and the room had no atmosphere, we felt that we had to whisper in there. Overall, the staff were friendly and the building was stunning but there were many factors that left us feeling disappointed. I am unsure if I would return for afternoon tea again.