136 Bassett Ave, Southampton, Hampshire, SO16 7EZ, United KingdomSee Hotel Details
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1 night
Guest Reviews
8.2/10
Very good
40 Reviews
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.2
Amenities8.1
Service8.2
Cleanliness8.2
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All reviews(40)
Positive reviews(7)
Negative reviews(3)
Helmy Md Yunos
Two-Bedroom Apartment
Stay Date Aug 2026
Family
1 Reviews
7.5/10
Posted on Oct 4, 2026
Amenities Excellent.
Location Excellent though Flat 5 facing the road is very noisy.
WiFI was very bad, keep dropping, stayed there 20+ days, uses data most of the time.
Overall 7.5/10.
Kimberly in Britain
Superior Apartment, 2 Bedrooms, Kitchen
Stay Date May 2026
Family
7 Reviews
10/10
Outstanding
Posted on Jun 30, 2026
Here’s your improved review with that detail smoothly included:
Our stay was excellent from start to finish. We were able to check in early, which was a great bonus, and all the facilities were very well maintained. We did experience a minor issue with the internet, but it was resolved quickly and efficiently.
James, who attended my call, was very professional and polite, and his assistance made the experience even better.
Initially, I was a bit hesitant to book due to the lack of recent reviews, but I’m very glad we went ahead. The apartment exceeded our expectations—it was clean, comfortable, and well maintained. The parking was also very convenient, which made our stay even easier.
We visited Paultons Park during our trip, and the location worked perfectly for that. Overall, we had a wonderful experience and would happily stay here again.
Guest User
Two-Bedroom Apartment
Stay Date Aug 2026
Solo traveler
7 Reviews
7.5/10
Posted on Sep 30, 2026
simply, clean and tidy. stay for 2 nights is ok.
Guest User
Two-Bedroom Apartment
Stay Date Jun 2024
Family
14 Reviews
8.0/10
Very good
Posted on Jul 12, 2024
Lovely large space, clean, and comfortable, James from the front desk service was extremely helpful. I’d definitely stay here again.
Guest User
Superior Apartment, 2 Bedrooms, Kitchen
Stay Date Jun 2025
Family
45 Reviews
10/10
Outstanding
Posted on Jul 12, 2025
High cost-performance ratio, cheap, the most affordable room in the UK. Convenient transportation. Strong WiFi signal. Two bathrooms. Large parking lot with many spaces. Spacious living area with a balcony. However, there was a problem with the water heater, but contacting the housekeeper resolved the issue well.
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Guest User
Stay Date Aug 2025
Other
8.0/10
Very good
Posted on Sep 12, 2025
We had a 2 bedroom apartment which was quite nice but a little tired. It could do with a fresh coat of paint and some of the furniture needs replacing. No reception they just sent us a code to open the key box, we’ve never come across that before. Also there was no complimentary tea and coffee
Escape47055145492
Stay Date Jun 2025
Family
4.0/10
Posted on Jul 28, 2025
Avoid for a few months, as there is scaffolding everywhere. Needs a makeover and water pressure is very low ☹️ The layout of the apartment we were staying at was very strange.
Response from Property: Thank you for your feedback. We appreciate you taking the time to share your experience. We would like to clarify that at the time of your stay in July, the property was undergoing light refurbishment, which included scaffolding around the building. We did notify all guests via email prior to arrival to ensure you were aware. We sincerely apologise if this caused any inconvenience. We truly appreciate your understanding and hope to have the opportunity to welcome you back in the future under improved conditions. Warm regards,
R P
Stay Date Jun 2025
Family
2.0/10
Posted on Jul 8, 2025
AVOID , awful customer service, ignored for days. Scaffold all over the building not told until day before. Go some where else !
Response from Property: Thank you for your feedback. We appreciate you taking the time to share your experience. We would like to clarify that at the time of your stay in July, the property was undergoing light refurbishment, which included scaffolding around the building. We did notify all guests via email prior to arrival to ensure you were aware. We sincerely apologise if this caused any inconvenience. We truly appreciate your understanding and hope to have the opportunity to welcome you back in the future under improved conditions. Warm regards,
Guest User
Stay Date May 2025
Other
2.0/10
Posted on Jun 5, 2025
The apartments were covered in scaffolding The drains were blocking and basins not emptying The bedding was substandard The washing maching was dirty and the door broken The blinds were dirty and ill fitting The balcony was dirty The stairway was smelly
Guest User
Stay Date Dec 2023
Other
8.0/10
Very good
Posted on Jan 19, 2024
I stayed here with my husband and parents in December. It was just as a base for the weekend as we were going to a show on the Thursday night and had decided to make a long weekend of it. We wanted something that was self catering, rather than a B&B or a hotel, so we could relax before going out, but after reading the negative reviews I was a bit worried about staying here. Okay, the apartment isn't 'Luxury' as advertised, but it isn't priced for luxury. We had no issues with it for the price we paid (£350ish for 3 nights for 4 people) it would have been far more for a hotel or B&B for the 4 of us. Communication with the rental company was good, there were clear instruction for collecting the key from the keybox by the front door and entry to the building was safe and secure. Parking was off road and good, there was plenty of space in the rear car park which was bigger, but we managed to get a space in the front car park and left the car there for the duration, we just had to let the company know we were going to need a space before we arrived. When we arrived, we found the main foyer spotless and welcoming, the lift didn't smell, as mentioned in another review. We had apartment 7 at the back on the top floor, it was very quiet and we had no problems with any noise at night. The apartment itself didn't smell and was very clean. Okay, the furniture had seen better days and was tired, but that was just cosmetic. The oven was so spotless, it looked like new. The bathrooms were very clean and Mum is a stickler for clean bathrooms and she was very happy with the cleanliness of them. The lounger was a nice size and accommodated all 4 of us very comfortably. The TV signal did drop out on occasion, but it didn't really bother us that much as we weren't there for watching telly! The apartment had everything you needed for self catering, it took us a while to work out the washing up liquid was in the pump bottle/caddy combination by the sink, but it was there along with a cloth and a clean tea towel, there was only 1 dishwasher tablet, but we didn't use the dishwasher anyway as we only did breakfast in the apartment, so was easier to just wash up. It would have been nice to have a welcome pack of tea/coffee etc, but the price we paid reflects the lack of that really, so it wasn't expected. The location is very good and conveniently on the bus route, the stop was just a 5 min walk down the road towards Southampton and dropped you off almost right opposite the apartment building on the return journey. All in all, we all had a nice stay, and would be very happy to come back if we needed to stay in Southampton again.