Verified traveler
September 17, 2023
Upon walking in, there was no one at the counter right away to greet us. We approached the check in counter and two young girls came out from the back. It was a quick check in process, but not very informative. We just got our keys and we’re told where the elevator was. We noticed a counter with coffee and what appeared to be an empty plate of cookies. My husband has stayed at Hampton inns before and said “they always have fresh cookies available” which I thought was a very nice gesture to offer guests upon check in. When I asked the girls at the desk (it was 330pm) if they were going to put out anymore cookies soon? My question was immediately followed by an unfortunately there will not be anymore cookies until breakfast. Honestly that’s ridiculous isn’t the who point of the cookies to be available as a check in thing? Idk maybe I’m wrong, but it just seems strange to be eating chocolate chip cookies for breakfast. It was just an all around weird check in experience. I would have expected a bit more for what I payed to stay here. Also, we had very loud neighbors on our floor which made it difficult to sleep as they were in and out of rooms, doors constantly slamming and a lot of talking/laughing loudly through the night in the halls. Otherwise the room was clean which was the only plus with our stay.