With a stay at Monte Serrat Hotel, you'll be centrally located in Santos, within a 10-minute drive of Santos Harbor and House of the Train Bellco. This hotel is 2.7 mi (4.4 km) from Gonzaga Beach and 29.2 mi (46.9 km) from Pitangueiras Beach.
Dip into one of the 2 spa tubs or enjoy other recreational amenities including a sauna and a fitness center. Additional features at this hotel include complimentary wireless internet access, an arcade/game room, and a banquet hall.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the room service. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Make yourself at home in one of the 92 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and blackout drapes/curtains.
GGuest User2022.10.29
I spent only one night because I went to visit the homogeneous look that is very close. The breakfast is good and varied, but I did not see natural juice or detox. The hotel has a comfortable bed that doesn't make noise when moving. Very frequented by workers with their uniforms, some already with their bags eating fast in the morning.
78 reviews
3.8/5
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4.6/5
Outstanding
The experience at Hotel Sheraton in Santos, SP, left us utterly disappointed. Despite its promising location near the beach, shopping, and restaurants, our stay was marred by a series of frustrating incidents. Booking through the Marriot Bonvoy app, we were misled about the payment process, as we had to pay at the hotel despite having paid through the app. The room reservation added insult to injury; expecting two queen beds, we were provided with a king bed instead. The inconvenience extended to the parking situation, where not only did we have to pay for parking, but also rely on hotel staff to retrieve our car, as guests were not permitted in the parking lot. The check-out process was a debacle, with the lobby's customer service displaying a baffling lack of awareness. Despite my proficiency in Portuguese, the staff struggled to comprehend the situation, adding unnecessary delays. Compounding the issues, not only did the lobby customer service exhibit a clear disregard for communication, but as someone fluent in English, understanding what they were trying to convey proved to be an arduous task. Considering the hefty price tag of the room, the breakfast's simplicity was a letdown. As someone who frequents Santos, I've decided unequivocally that Hotel Sheraton won't be on my list for future stays. The overall experience was far from the standard one would expect from a reputed hotel chain, leaving us with a bitter aftertaste that overshadows any positives the location might offer.
The place is totally confusing, reception open in one tower only, you check in then go to elevator, then cross a swimming pool deck, past a restaurant and look for other elevators which unsigned, this floor has rooms 3701 etc, however you are on the 7th floor, eventually after finding the elevators which hidden at the end of a corridor you enter and select your floor (guess), finally elevator descends and you walk another marathon to your room. One Restaurant only with only a poor buffet. Bed is single but suitable only for a Child. Internet does not function, Browser problems with Fire, Ipad, PC and Iphone. Checked out after first day and moved Hotel
Hotel muito bem situado próximo a Av.Ana Costa e perto de 3 shoppings... Fica 3 quadras da praia do Gonzaga Canal 2... Hotel muito charmoso...Funcionários educados é solícitos. Quarto bem amplo e decorado com Sala e sofás amplos,com mesa é cozinha funcional Duas TVs sala é quarto e sacada confortável. Tem ar condicionado na sala e quarto. Chuveiro sensacional... O café da manhã bem simples:Queijo e presunto,2 tipos de sucos,3 tipos de pães e 3 tipos de bolo,3 tipos de frutas,cereais... Café da manhã básico...Único ponto a melhorar. Com certeza voltaria a me hospedar novamente sem problemas... Hotel foi uma grata surpresa.