Spa Hotels in New Orleans

Hotel has large clean comfortable rooms but no refrigerator anymore. Valet parking and check in staff are excellent. Room service breakfast and angus burger excellent. Close to shopping.

Good location, just on the French street, 5 minutes walk from each red store. The hotel is beautiful and the small indoor garden is perfect for afternoon tea. The local Jumbo soup is also available for free at the hotel lobby, similar to the black pepper seafood soup, which tastes good. At the time of check-in, the front desk asked me if I would upgrade the room type, I agreed, but the upgraded room was charge100 knife in the club room, but the room was small, only half a window, so I decided to change back to the original garden interior room, I think The room is bigger and more comfortable.

The hotel is located in a quiet location, only about 10 minutes' walk from the scenic spot. The service in the lobby is friendly, the rooms are clean and tidy, and everything is available. The gym is on the top floor and has all the facilities. There is a cafe opposite the hotel with delicious coffee and bread.

The hotel itself is fine and the location is excellent, but we had several awful service experiences. First, the king bed room we booked was not available when we check in, so they put us in a double bed room and said they would move us the next day. Then when we went to the front desk to move to our new room, the person at the front desk was not friendly and was taking so long to handle our situation. We were worried we would be late for our tour, so we asked if we could leave and they could move our luggage to the new room. She said no, we can't change rooms until we are ready to move the luggage ourselves, and that our luggage would stay in the old room. When we came back later that day, they moved us to our new room but our luggage was not in our old room or the new room! We were so worried they lost our luggage. Finally they figured out that they moved our luggage to a 3rd room, and they tried to blame us for it. All of these interactions took a long time because the front desk was so slow and the line was long. After all that trouble, they only gave us a meager $25 credit as an apology. Lastly, we accidentally left a small pouch of personal items in our first room and when we told them about this, they made no effort to try and find it. When we checked out, we also left a souvenir we had bought in the room accidentally. We tried calling the hotel to see if they could find the missing item and ship it to us. We waited on hold for a long time before the front desk transferred us to the wrong place, the automated reservations agent. So frustrating! It is clear the staff there do not communicate between shifts or departments and just don't care about treating their guests well. Simple things like contacting the lost and found about a missing item should not be this difficult. The only good staff interactions we had were with the interns who were there on a training program. Also the wifi is not free. How are big hotels like this getting away with charging for wifi in 2025? Tl;dr: staff are not helpful at all, their communication is awful. Wifi not free

The location of the hotel is OK, close to Pompeii Street in France. The breakfast in the hotel is very ordinary and very simple. The lighting is dim and the setting is also old. The street restaurant outside the hotel is still worth recommending. You must try the oysters. The Mexican food is not bad either. According to Americans, New Orleans is the best place for American food. I have been to many places in the United States and my actual feeling is the same. Raw oysters are worth a try.

Got a room at first where the AC was super loud and there wasn’t even a closet or a place to hang clothes. I told the front desk but they said the hotel was full and couldn’t do anything !!! So I contacted IHG directly and I got a new one was much better — quiet AC and a proper closet. FYI: floors 9–10 seem to have some kind of machine room inf front the room X01 . The noise could be heard all the floor to room 906. If you’re a light sleeper, you might want to avoid this hotel.