The Captain Cook Inn

Warm welcome great customer service and good With a comfortable bed. Will stay here again

Having stayed at the hotel on Saturday 4th, we came in from a lovely evening to lots of barking & yelping from a clearly very distressed dog that had been left alone in the next room. This went on for an hour before I went downstairs at 12 midnight to be told by Kaz behind the bar that she knew who’s dog it was & she would let them know. The owners did come upstairs & after a few raised voice & choice words the barking stopped. However the music in the bar continued until past 1am. This resulted in a very poor nights sleep. The next morning I went downstairs to a very aggressive Kaz who shouted at me & point blankly refused any apology or refund, the chef also came out & said the policy was to allow dogs to be left unattended in the room. Could not believe that this is actually acceptable. We can’t tell you what breakfast was like, even though we had paid for it as we walked out. Please avoid this hotel & maybe Kaz needs some training in customer service

The staff are friendly, knowledgeable and very happy to help. My room was a dog friendly room, at the top of the hotel. Super views. The room was everything as advertised, clean, tidy and comfortable. The heating was on, the hot water was hot, plenty of tea and coffee, huge television, and plenty of breakfast full English.

Lovely cosy room and the breakfast was probably the best we have ever had. Lovely staff and we loved our stay. Great location and the views were amazing.

Room was clean but cold when we got there. Warmed up with radiator on but would be nice to have it heated up prior to arrival ideally. rOOM WAS COMFY , TOWELS NICE , ALL AMENITITES. fOOD IN BAr lovely and plenty of choice.

Spotless and staff went out of their way to help us the whole weekend. I couldn’t recommend them enough

Friendly staff. Rooms good. Convenient for walking in the area. Both evening meals and breakfast’s were really good, for choice, value and quality.

Nce big rooms, clean, staff were great, location good and parking, only downside was the checking in but otherwise a great stay

The property is in an ideal location, staff are great, food really good, beers good, nice big room and clean only ould be betterdownside was checking in could be better