Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.7
Amenities8.7
Service8.7
Cleanliness8.7
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All reviews(44)
Positive reviews(35)
Reviews with photos/video(3)
Negative reviews(5)
Craigveryhappy
Stay Date Jan 2025
Couples
10.0/10
Outstanding
Posted on Feb 21, 2025
From the moment we walked into this venue, the staff are absolutely on point We arrived and were shown to our seat's The location is stunning, and as soon as we were seated, Natalie who we must give a mention was attentive, professional and funny she absolutely made our day, many thanks Natlie The afternoon tea arrived there was so much on one of the mini park benches I said thankyou this looks stunning She responded, "That's your wife's your's is coming next I can only say wow Tea and coffee was plentiful But the food was beautiful We do afternoon tea in many locations We truly can't recommend this high enough It truly is a 10 out of 10 For everything Finally I've got to say again the staff Are absolutely brilliant Many thanks to you all for making this a superb day
6/10
Response from Property: Thank you for your fantastic review! We’re thrilled you loved the stunning location, delicious afternoon tea, and plentiful tea and coffee. A special thanks for your kind words about Natalie—we’ll be sure to pass them on! It means so much that you rate us 10/10, and we can’t wait to welcome you back for another superb experience. Best Wishes, The South Causey Team :)
claireray18
Stay Date Jan 2025
Couples
10.0/10
Outstanding
Posted on Feb 15, 2025
This was our 4th time at the south causey and still as lovely as the 1st time. Me and my husband try to come for special occasions as it can be a little pricey depending on what you are wanting however well worth the money in our eyes but this year we were given a voucher for Xmas for the courtyard room which we redeemed for valentines. No matter what room we have had we have loved each one and their own individual deco. From the start of our visit to the end no complaints. All the staff were lovely mention to Libby and Carlos in the bar for their lovely service throughout our afternoon/night. Loving the new layout in the bar area too. Can’t wait to go back closer to the summer where we can go to the outside bar for a drink too. Food was lovely large portions may I add, We even managed to leave our personalised lock on the fence they have created towards the side of the hotel on our departure. Thank you for our stay We will see you soon for another
6/10
Response from Property: Thank you for your wonderful review! We're so happy to hear that you continue to have a lovely experience with us and that you enjoyed your special Valentine's stay in the Courtyard Room. It’s great to know you liked the new bar layout and that Libby and Carlos provided fantastic service. We can’t wait to welcome you back for your next visit and look forward to seeing you enjoy the Hotspot bar in the summer!
Roam63802004301
Stay Date Dec 2024
Family
10.0/10
Outstanding
Posted on Jan 31, 2025
Joel, you made the night. Welcoming and treating everyone kindly. This was a birthday celebration in Pod 3. Joel gave a lot of time whilst we decided our meals, popping back for drinks and having a laugh with us too. The food, a large variety all arrived together and it was very tasty, nothing wasted at all! Food cooked very well, the presentation of the pod was excellent, lovely decorations and styling and relatively warm considering it's January! If you can, book a pod, make it an evening (or night) worth remembering. And ask for Joel, he's great!
Response from Property: Thank you so much for your wonderful review! We’re thrilled to hear that Joel helped make your birthday celebration special – he’ll be over the moon to know his service made such an impact. We’re also pleased to hear that you enjoyed the food, the pod experience, and the atmosphere. We truly appreciate your kind words and would love to welcome you back for another memorable evening soon. We’ll be sure to pass along your thanks to Joel! Kindest regards, South Causey Inn
Guest User
Stay Date Apr 2025
Other
10.0/10
Outstanding
Posted on May 11, 2025
Really lovely food, staff and atmosphere - Luke and Bruno were really friendly and helpful!! Will definitely be coming back with family and friends. Would be lovely in the summer to sit outside The portions were really generous and the deserts were lovely
lisa16672
Stay Date Mar 2025
Family
10.0/10
Outstanding
Posted on Apr 26, 2025
We booked a pod for a special night. amazing experience, superb food (food portions are huge)! and great service! If i had to criticise, it was really noisy as it so busy! Definitely be back! ————————————————————————————————————————————————————
Response from Property: Thank you for your feedback. We're delighted to hear that you had an amazing experience in one of our pods and enjoyed both the food and service. It's great to know the generous portions were appreciated! We do acknowledge it can get lively during busy periods, and we appreciate your understanding. We look forward to welcoming you back for another special visit soon. Best wishes, South Causey Inn Team
Jiff1e
Stay Date Mar 2025
Family
10.0/10
Outstanding
Posted on Apr 8, 2025
Absolutely brilliant place. Excellent location. we came down from Scotland and used it as a hub for going around the area visiting friends etc. Had a marvellous time. Lovely staff, food, and service and very clean. We will definitely be back.
Response from Property: Thank you for your wonderful review! We're so glad to hear that you had a fantastic time during your visit and enjoyed everything from the staff to the food and service. We can't wait to welcome you back next time you're in the area! Best Wishes, South Causey Team :)
630IanG
Stay Date Feb 2025
Couples
10.0/10
Outstanding
Posted on Mar 27, 2025
We visited for a spot of Lunch. we were greeted at reception and shown to a table in the restaurant. We were served by Bruno who was amazing. from the time we arrived to when we left he made sure we were looked after. He was very polite and was very professional. he took time to have a chat and share a few little jokes to make sure our visit was an enjoyable one. We ordered The Corned Beef Pie for my wife and I opted for the Chicken Burger. After only a short wait our food arrived, It was cooked to perfection. The presentation was superb. Both Meals were of excellent standard and more than value for money. Both Meals were large and tasted amazing. Added to the service from Bruno this was a very enjoyable visit and will definitely be back.
Response from Property: Thank you so much for your kind words! We're thrilled to hear that you enjoyed your visit and that Bruno took such great care of you. It's wonderful to know the food and service met your expectations, and we can't wait to welcome you back for another fantastic experience. Best Wishes, South Causey Team :)
MelC7965
Stay Date Feb 2025
Family
10.0/10
Outstanding
Posted on Mar 25, 2025
We had an amazing meal here tonight, the staff are all lovely, very friendly and attentive. Food was really nice, big portions. The atmosphere in the restaurant is lovely, good music and cozy environment. The price is very good value for the amount of good quality food that is served. It’s all fresh home cooked food which is nice to see.
Response from Property: Thank you for your wonderful review! We're delighted you enjoyed your meal, the warm atmosphere, and our friendly, attentive staff. It's great to hear you found the portions generous. We truly appreciate your kind words and look forward to welcoming you back soon! Best Wishes, The South Causey Team :)
Kellie C
Stay Date Feb 2025
Family
10.0/10
Outstanding
Posted on Mar 25, 2025
Lovely atmosphere, meal was amazing . Service was amazing as usual . Friendly & polite staff. One of the reason we keep returning . All my family come back time & again . Me & my husband even renewed our vows here so will always have a special place in my heart
Response from Property: Thank you for your heartfelt review! We're delighted that you continue to enjoy our amazing food, warm atmosphere, and friendly service. It means so much to us that South Causey holds a special place in your heart, especially with your vow renewal. We truly appreciate your loyalty and look forward to welcoming you and your family again soon! Best Wishes, The South Causey Team :)
Craig M
Stay Date Feb 2025
Family
10.0/10
Outstanding
Posted on Mar 23, 2025
Went for breakfast with my family, absolutely amazing. The food was all from the local area and my family all enjoyed it as well. The staff were lovely and very welcoming. Colouring books were given to the children, a very lovely experience!
Response from Property: Thank you for your kind review! We're delighted that you and your family enjoyed our breakfast and warm hospitality. It's wonderful to hear the children appreciated the colouring books too. We look forward to welcoming you again soon! Best Wishes, The South Causey Team :)
Strawberryginge
Stay Date Feb 2025
Business travelers
10.0/10
Outstanding
Posted on Mar 13, 2025
Afternoon tea for The Town Mayor Awards certainly didn’t disappoint. Tea and coffee flowed freely and the staff couldn’t have been more helpful and attentive. Food was delicious but the quantity was huge. Thankfully they handed out takeaway boxes so it can be finished at home later. The cheese tarts were served warm, we had fruit and cheese scones and well as many sandwiches and cakes. Such a beautiful setting in one of the pods outside too. Heated beautifully even though it was cold outside.
Response from Property: Thank you for your lovely review! We’re so pleased you enjoyed the Afternoon Tea, especially the warm cheese tarts and scones. It’s great to hear the pod added to your experience, we look forward to welcoming you back soon! Best Wishes, The South Causey Team :)
Carol H
Stay Date Jan 2025
Family
10.0/10
Outstanding
Posted on Feb 26, 2025
Another fab night at South Causey for my great great niece’s 15 th birthday.. 16 of us and every thing was perfect ! Big shout out to Erin she was amazing ! Food was amazing as always . The pizza’s were fab!! The staff were brilliant ! Cannot recommend it enough!
Response from Property: Thank you for your fantastic review! We're delighted you had another fab night celebrating your great-great-niece’s 15th birthday with us. It’s wonderful to hear everything was perfect, and we’ll be sure to pass on your kind words to Erin! So glad you loved the food—especially the pizzas! We truly appreciate your recommendation and look forward to welcoming you back soon. Best Wishes, The South Causey Team :)
charl0ttedv
Stay Date Jan 2025
Family
10.0/10
Outstanding
Posted on Feb 22, 2025
A great stay for a friend’s wedding. Great amenities on site, loved seeing all of the animals. Very comfortable bed and cosy bedroom. All of the food was brilliant, it is worth a visit just for the restaurant! Great service from all of the staff. Thanks to Ethel for our lovely clean room.
Response from Property: Thank you for your lovely review! We’re so pleased you had a great stay for your friend’s wedding and enjoyed the amenities, cozy bedroom, and brilliant food. It’s wonderful to hear you loved seeing the animals too! A special thanks for your kind words about Ethel—we’ll be sure to pass them on. We hope to welcome you back again soon! Best Wishes, The South Causey Team :)
87graemeh
Stay Date Jan 2025
Couples
10.0/10
Outstanding
Posted on Feb 15, 2025
Came for breakfast & greeted with a smile by the lovely Lucy & the reception girls who showed us to our table in the newly refurbished bar area. Served by the wonderful Libby, who took our order promptly & served our food after a short wait. Two Full English which were served hot & two teas which were accompanied with a small cake each. Breakfast was delicious & the refurbished bar area is a great improvement. Special mention to our server Libby who did a fantastic job.
Response from Property: Thank you for your lovely review! We’re so happy to hear you had a great breakfast experience and that Lucy and the reception team made you feel welcome. It’s wonderful that you enjoyed the Full English breakfast and the new bar area, and we truly appreciate your special mention of Libby’s fantastic service. We can’t wait to welcome you back soon! Best Wishes, The South Causey Team :)
Craig C
Stay Date Jan 2025
Family
10.0/10
Outstanding
Posted on Feb 1, 2025
We hired a dining pod for a family 40th birthday celebration and the food was absolutely superb. What really stood out though was the staff - it makes such a difference to everyone's day when the people are friendly, polite and extremely efficient. I think I would go as far to say that it was probably the best service we have ever experienced, given that it was a busy Saturday lunchtime with lots of other parties booked in too. Special mention to Harry & Joel - you are a credit to the place.
Response from Property: Dear Craig, Thank you so much for your wonderful review! We’re absolutely delighted to hear that your family’s 40th birthday celebration was a success, and that the food lived up to expectations. It means a lot to us that you felt the service was the best you’ve ever experienced, especially on such a busy day. Harry and Joel will be over the moon to know their efforts made such a positive impact. We truly appreciate your kind words and look forward to welcoming you back for another fantastic experience soon! Kindest regards, South Causey Inn