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Arrived and had a speedy check in, porter took cases to our room which was 8004 slight musty smell on arrival but this soon cleared. Unusual layout with twin sinks in the main room, separate WC and large shower cubicle. Plenty of storage and loads of coat hangers. Drawers were wonky but still usable. Fridge with beer water and soft drinks. The toilet only flushed but would not flush again so a quick call to maintenance and this was sorted. A couple of times during our stay the maid had not been by 4, once we said leave the room and the second time she cleaned the room. Had to ring reception a couple if times for water as none was left. On the last day it looks like the maid took.tje plastic travel cups that we had with our kettle, spoke to reception about this but not resolved. There was the main restaurant and several others on site. We were told that the only restaurant bookable for evening mail was the steak restaurant, someone we spoke to queued nearly one hour to make a reservation we did not want to do this. We tried the Italian one night which seemed the same food at lunch time. We tried the Mexican a couple of times but there were oberv20 people in front of us waiting so we did not try again. The food I thought was adequate but not outstanding. A couple of times I struggled due to my onion allergens allergy to certain fish The complex itself wax very spacious with two storey accommodation. One TUI exclusive pool and bar and several other pools. The TUO pool wax very nice but I felt excluded more than anything. All the daytime entertainment was catered to the Soanish speaking and was not translated to English. A couple we wrote talking to said they were going to play Bingo, the caller asked if anyone wax English and they put their hand up but the Bingo was still not called in English. I spoke to several different people in the airport who stopped t different hotels and advised the same. The drinks were OK but I found very limited choice. After travelling to a RUI resort last year to Jamaica found that the drinks choice and the food a lot better. I found the evening entertainment very poor. Had a duo or a single person singing again in Spanish with the entertainment team getting guests up to dance Salsa, etc, before and after the show for a longer period of time that the main entertainment was on. The main entertainment was enjoyable such as a Michael Jackson show, 60's 70's and 80's show, etc but felt they should have been on for longer. The RUI parties we did not attend but were in a separate area to the hotel. The beach and hotel are spectacular but do not think the English are catered for not only in this hotel but in Porta Cana. We did not do any of the excursions so cannot comment on these. TUI did a couple of free shopping excursions but walking g rouglnd a shopping area in the middle of the day for 2 hours did not interest me.

I had a very pleasant stay. Amazingly friendly staff and management. Food was really nice and affordable. Even though it was my first time here you can definitely tell that they are going forward and improving. I prioritize good people and friendliness over small details that can be overlooked. Thanks for having me guys keep up the good work

Based on my experience, I believe several critical areas need immediate attention and improvement: First and foremost, as a Barceló Unique Member, I expect a higher level of recognition, service, and care. I’ve stayed at Barceló hotels more than 12 times worldwide, including multiple times at the Occidental Caribe, and this was by far the worst experience I’ve had. Upon arrival, I was greeted by a massive line at check-in. There were no seats available for my wife and son, and no welcome drinks were offered despite the heat. My wife had to leave the line to get drinks from the bar, which should never happen at a hotel of this caliber. After standing in line for 2.5 hours, I finally received my room key. This is unacceptable for any guest, but particularly for a loyal, high-status member who had made a special request for our anniversary celebration, which was ignored entirely. I requested a room upgrade, as I usually receive at other Barceló locations, but was curtly told no, without explanation. When I mentioned my Unique Member status, the front desk staff responded, “What’s that?” I was in disbelief that they were unfamiliar with their own loyalty program. To make matters worse, I was given one of the furthest rooms (7412) on the 4th floor of the 7th building, despite knowing from previous stays that better rooms were available closer to the main area. Additionally, there were no welcome drinks in the room, something that other Barceló hotels, including the Occidental Caribe, usually provide to loyalty members. The poor service extended to the following day when my son forgot his room key card in the car. I approached the front desk, and an employee named Emeli Fortunato treated me rudely in front of my family. When I requested a new key, she refused unless I paid $23, claiming it was my responsibility. She became argumentative, insisting that I was told this at check-in, which was untrue. I had to tell her to stop arguing and asked to speak to her supervisor. She initially refused, saying she didn’t have one, which I knew was a lie. After much persistence, Juan Vazquez intervened to resolve the situation. The next morning, I met with Manager Alberto to explain the situation. This experience left me feeling unwelcome, and I regret spending my money on this stay. I have always been a loyal Barceló guest, but this was the first time I have ever felt compelled to leave a negative review. That said, I would like to acknowledge and thank CSR Martires, an excellent employee at Barceló. Unfortunately, he was on vacation during our stay, but he returned on our last day and made us feel welcome. When we explained how poorly we had been treated, he apologized and showed the same excellent customer service we’ve received from him in the past. It’s too bad he wasn’t there on the day of check-in, but kudos to Martires for exemplifying the kind of service I’ve come to expect from Barceló. In summary, I urge the hotel to improve staff training, parti

Literally best location in Punta Cana! Beautiful renovated villas surrounded with tropical flowers and palms with private beach area. Hidden gem! The service was good. The food is good for this area. There are two supermarkets in walking distance and the villa has nice kitchen, so you can cook.

Hotel Flamboyan is a great hotel. The staff are amazing and verys friendly.I have visited 6 times and each time it gets better. The breakfast is very good and it comes with fresh juice. The rooms are confortable and clean. Everything is walking distance. The cigar shop on the corner is great. If you are looking for fun in Bávaro this is the place. 5 stars🏖️