Find 4-Star Hotels in Santos

The experience at Hotel Sheraton in Santos, SP, left us utterly disappointed. Despite its promising location near the beach, shopping, and restaurants, our stay was marred by a series of frustrating incidents. Booking through the Marriot Bonvoy app, we were misled about the payment process, as we had to pay at the hotel despite having paid through the app. The room reservation added insult to injury; expecting two queen beds, we were provided with a king bed instead. The inconvenience extended to the parking situation, where not only did we have to pay for parking, but also rely on hotel staff to retrieve our car, as guests were not permitted in the parking lot. The check-out process was a debacle, with the lobby's customer service displaying a baffling lack of awareness. Despite my proficiency in Portuguese, the staff struggled to comprehend the situation, adding unnecessary delays. Compounding the issues, not only did the lobby customer service exhibit a clear disregard for communication, but as someone fluent in English, understanding what they were trying to convey proved to be an arduous task. Considering the hefty price tag of the room, the breakfast's simplicity was a letdown. As someone who frequents Santos, I've decided unequivocally that Hotel Sheraton won't be on my list for future stays. The overall experience was far from the standard one would expect from a reputed hotel chain, leaving us with a bitter aftertaste that overshadows any positives the location might offer.

The check-in has been delayed without careful explanation of the hotel's operation. The room was pleasant, although small, the bed was dirty (some washing problem I believe), the TV control was broken. Despite the problems, staff quickly answered the requests. The breakfast was needed to be scheduled in advance.

Good afternoon. My husband and I really enjoyed our stay, it was a wonderful 3 days and we had a great time. We liked everything, from the room accommodation to the leisure space. Room with comfortable bed and sheets I think are 400 thread count....lol very soft, sleep very well. Breakfast had almost a little of everything, staff were always helpful. I really liked the pool bar too, fair price and everything we ordered came perfectly, gin, caipiroska and a portion of counter filet and breaded chicken strips, delicious, very crunchy, and well served. I would like to congratulate the staff for their good, relaxed and good-natured service (APOLO AND BIANCA) BAR And Mr. JOAO who helped us with our luggage to the car, very helpful. I want to come back more often 😁🫶🙌👏 We loved the pool too. Thanks

The hotel is good but well disorganized, staff do what they can but needs a lot of maintenance. Although all rooms are of the same size, they all vary as the decor and items available, excellent breakfast, small swimming pool and amazing views. The worst negative point for my family was the disorganization of the booking management, we paid the value of stays months before hosting, because it was in the period of the reveillon, at the arrival the reception did not inform that the booking had not been paid, My sister had a copy of the evidence and let us go up. In the checkout the same distressing situation happened, the receptionist did not find the booking payment and said the hotel was not available on the platform we used to book. It was all right at the end, but no one likes to pass through this kind of constraint.

Excellent hotel and excellent service. The hotel team and Trip team are in congratulations for the reservation without qq type complaint !