Find 4-Star Hotels in Mexico City

The bell boy service is really embarazing, they want to help and touch the luggage 5 Meters before your final destination. Nevertheless in the critical points, is not possible to find one of them. They are every time in other places or occupied talking with other bell boys.

Stayed 7 nights with my partner at this wonderful hotel, which is centrally located (10 minute walk to the main Zocalo square with lots of shopping nearby) and has a very good bar/restaurant on-site. The rooms are new with firm beds, thick towels and linens, a hot shower, daily maid service, a medium-sized safe that can hold a tablet, good climate control, and a Nespresso coffee machine. A filtered water dispenser to refill water bottles is quite the advantage in the lobby. The gym on the 2nd floor is modern with very usable equipment, and is located next to an outdoor terrace. The breakfast buffet was very good with several choices. Antonio and Nayla provided excellent customer service during breakfast, and Antonio also alerted me to breakfast options that were healthier for my sensitive stomach. The lobby staff were very friendly and helpful. Overall, I rate this hotel an 8 or 9 out of 10 and would definitely stay here again. That being said, I would like to offer some suggestions to Novotel to make the hotel room a bit better for travelers. This new, minimal hotel room concept means that there are no dresser drawers for storing clothing, and there’s only one spot in the hanging metal “closet” for storing one suitcase - the other person must put their suitcase on the floor . One must live out of their suitcase during the entire stay, which is very annoying. This can easily be remedied by having more hangers (10 instead of 5?) in the closet, and having one or two folding luggage racks available. Also, another side table is needed beside the bed, since there’s only one. The person sleeping on the left side of the bed must put their water, glasses, phone, etc. on the floor, since there’s no side table, or place their items far away on the desk. Also, the thick towels keep falling off the three very lame wooden towel “knobs”. These knobs need to be replaced or extended outward in order to be able to hold a load. I would hang up my wet towel and it would immediately fall onto the floor. We fought with this the entire week. The hotel would save a lot of money by not having to wash towels every day that have fallen onto the floor. Additionally, perhaps for an upcharge, a small refrigerator could be placed in the room. These minor issues did not affect our overall satisfaction of this hotel.

one of the elevator was not working when arrived, service repair was undergoing. Service was good overall

Most of the hotel attendants speak English and pop-up tours must carry personal cleaning supplies including slippers. The laundry service provided by the hotel is very expensive but there is a laundry shop down the street next door lobby has a big screen to watch football, a total of three restaurants one of the steak is very good. It's worth a try

Excellent stay

Well thr hotel was great , it's accommodation are superb. But one thing that srsnd out was Enrique and Juan from morning breakfast , they were always on point. Continously asking if anything else needed. And they booth had a smile face on them. Son el tipo de personas que cualquier empresa necesitas y debe tener. Por que ? Xq representa armonia, disiplina y radican Paz alreddedor. My Congratulations to Novotel and its administration for having Enrique and Juan from Delia bistro on board. Much success to both. 🙏

The city view room has an incomparable view. Sitting by the window, you can have a panoramic view of Syntagma Square and the Cathedral, and you can have an unobstructed view of the excitement of the Day of the Dead. Although it is an old building, the interior is well maintained. The breakfast in the restaurant on the top floor is okay, and the coffee bar on the first floor can also provide simple meals. The only drawback was that I stayed in a corner room, and the top floor restaurant was upstairs. There was a sound of chairs being dragged around at around 7 o'clock in the morning.

I specially booked this hotel during my transit and found it to be a treasure. It is of consistent Marriott standards. Although it is located in the T1 terminal of the airport, there is no sound at all and the room is very big. I am very satisfied!

The hotel is very modern and clean, it has TVs that you can cast Netflix etc from your phone on. Most of the staff are friendly and helpful. It is in a nice location and I felt safe in the area and the hotel without my husband and with three small children. There is a mall and Walmart within walking distance and there are no problems getting an Uber taxi or food delivered. It’s easy and cheap to get around to the main sites. The negatives are they don’t have fridges in the rooms, ice is available but they give it to you in a plastic bag rather than an ice bucket. We needed the ice to keep baby bottles cool, our plug on the sink didn’t close and we had nothing else to put them in. The second negative is that the cleaners keep taking the spare room keys from the slot by the door even if you haven’t pushed it down to activate the lights when you are out it will be taken. The third negative is about the Starbucks at the hotel. There is a young man who works there and he just couldn’t get the orders right, I went there three times he was working and each one of those drinks were incorrect. It really annoyed me that he would would then strongly push for a tip when he isn’t great at his job. The one day my 4 year old ordered a strawberries and cream Frappuccino and he got served a small cappuccino! The last negative is that the a/c is terrible, it doesn’t get very cold but makes the air quality terrible. Our noses were all dried out and cut by the time we left.

This is a modern designed hotel where the decor is in good condition and common areas and rooms are clean. The rooms have floor to ceiling windows and there is a large walk in shower, which I like. There is even a small fridge in the room which is whisper quiet. As the Hilton Garden is connected to a Doubletree (the share the same driveway) the hotel is full service, including room service, which was prompt and the food hot and wine from the Doubletree’s collection. There are numerous restaurant options just down the hill. Of course, you will then need to walk back up the hill at altitude! There is a large and pleasant breakfast area on the lower level and snacks can be purchased in the lobby. The only negative during my stay was a TV which was virtually unwatchable. After about ten minutes that picture became pixilated and the sound intermittent. It did not appear to be the feed, but my particular monitor. The front desk said they did send a technician to repair it, but I never saw any improvement. So, I could only watch by turning it off, waiting a few minutes and turning back on. That would buy me another few minutes of viewing time. Anyway, although the guide said there was CNN in English, there was not. Only Fox (which I could not watch for more than a minute anyway 😊) or the BBC, which repeats itself hourly it seems. Aside from the TV, which I suspect is a one off, I will return.