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The hotel staff is great, I lost my key (card room) in Masjid Nabawi and they didnt even charge me with anything. We can also put the luggage after check out in the safe place. The building is older, but functional. We dont have to wait for the lift because there are 6 lifts for the building alone. I’m shocked that the shampoo and soap is from Brooklyn, which I’ve visited New York in May but no time to visit Apotheke 😩 Near gate of Masjid Nabawi from the hotel is 365. You can choose this hotel instead of Pullman Zamzam if you have strict budget like us. Because the location is not that far from gate 365. This gate is near Rawdah. Ps: I take this photo right before check out. Sorry for the mess

Even though hotel is located around 12k from Masjid Nabwi but thier regular shuttle service with excellent timings for all the 5 prayers makes up fir the distance. The drop off point at Haram of the shuttle is under the haram floor so great service. Breakfast is OK, not of a 5 star standard though and replenishing is slower, needs improvement.

For those who want an excellent stay not far from Masjidil Haram but do not want to pay premium for hotels on clock tower, this hotel is one of the best option. The location is not that far, just behind a tunnels, but the best thing is there are 24 hours free shuttle bus that will pick you up at Kudai bus stop vice versa. From/ to Kudai bus stop is just 5 minutes walking distance to Masjid area. I stay here for 6 nights, and every time i come down. to go to Masjidil Haram, there always a bus waiting. No need to wait, they always there. The room is clean with sufficient amenities plus a microwave. Yes, they have microwave which is very convenience during our stay. The pantry area with a sink and water outlet also is a big plus for us. Overall, we have a very good stay here. The only thing that maybe needs to improve is an issue with room's key. During our stay, we need to reactivate our room's key everyday because it is deactivated after 12 p.m. But it's not a big problem for me because reception staff is helpful.

Good service. Housekeeping come and ask everyday if rooms need cleaning or we need anything. Rooms are decent for the price.. Very close to Masjid An Nabwi.. We were also sent a complimentary fruit hamper to our room.. I was a little worried before coming from reading all the negative reviews but honestly speaking I couldn't find anything to complain about Alhamdulilah..

we stayed at this hotel during our umrah trip. We were offered a room on the second floor which was great, as the lifts get busy during salah times, so being close to the ground floor really helps. The Room was spacious, had plenty of wardrobe and luggage space, good size bathroom ( we had a wet room). The water can be hotter in my opinion, i found that in the evening it was just lukewarm. in addition, the lighting in the room can also be improved as there's not much natural light coming through the window, however plenty of lamps around, so i guess that compensates. we noticed that there was housekeeping but not much staff, think they need to invest in more staff as its a big hotel and the team they have is simply not enough for the demand. As a result, we didn't call for much housekeeping, rather just picked up what we needed and the men were kind enough to provide. Breakfast was amazing, good selection, kind staff especially Nada, who would greet us in, friendly and helpful. Spoke with Reem also, that one time. overall i would recommend this hotel. its value for money, its positives outweighs the shortfalls but if they were to improve on their shortfalls it would definitely get full stars if not more. we didnt get opportunity to, but if you can, would recommend you try their in house lunch or dinner option.

Stayed as our agent said it’s very clouded to masjidul Nabi which it is. The hotel from any lifts looks amazing. But that’s where it stops. The rooms are smaller than you’d expect for a ‘5star’ hotel. The rooms have fridges in but they do not give you and ironing board nor iron. It’s 14 stories and the has many lifts but can be quite annoying as when the lift stops on your floor the lift may be full and you then have to wait for another one. There is no azaan in the room it self but from outside the rooms you can hear the azaan. The breakfast is on the mezzanine floor. The breakfast has some different options that you’d expect. There is someone there that makes fresh omelette , fried eggs etc and waffles on request. One thing I’d recommend for the hotel if staff can ihave knifes on the table as it’s very hard to spread jam with a fork. The business centre has very old computers running on office that seems like a is a 97-2003 version. The computer internet doesn’t work and was difficult to use. The WiFi is so so. Can be better but wouldn’t complain if it can get the tablet or phone working, which it does but the buffering is annoying.

Very nice hotel, modern and clean, great staff, comfortable and spacious room. Small downsides: problems with hot water in the shower and the distance from Masjid Ennabawi due to work in the city but the hotel provides a shuttle before and after each prayer

Location was good but the room was terrible the towels given had somebody’s hair on, very strong Cigarette smell in room because somebody was smoking inside hotel and I struggled to sleep been coughing, Aircon blowing very bad air which resulted in struggling to breathe. I reported this and I was asked to come back next day speak to the Manager which I did. I spoke with Mr Turki who promised me to resolve this but he did nothing. Originally I booked 4* Nusk AlMadinah but when I was about to check-in they sent me to Nusk AlHijra. Please avoid this hotel if you have asthma, or with pregnant/elderly person because smoke smell was very strong. Smoke was coming from the picture I attached in this review. Hotel Staff DID NOT CARE!

The hotel was booked through an agent. On our arrival later in the afternoon, the room was not ready and we had to wait for about 45 min. The alloted room had smoke smell so we requested for a change of room, which was honored. It took us about 1.5 hrs after our arrival to settle down. The hotel washrooms are too small and congested. The shower water makes the whole washroom wet and dangerous for slipping and falling. Hotel location is very good, house keeping is ok and rooms are cleaned daily with all the toiletries being replaced. Food is good with good Breakfast. Overall an ok hotel for the price and location from Masjid e Nabvi.

One of the best hotels near Masjid Al Nabawi! The staff are incredible! From the moment I arrived, Hassan from concierge assisted me with my bags and the staff at the reception were very friendly and they not only allowed me to check-in early but also upgraded my room with a partial Haram View! All the staff spoke English perfectly. The rooms are nice and spacious with modern furniture and the amenities provided in the room are perfect from bathrobes to multiple kits! The room was relatively clean however I’ve notice multiple finger prints on the refrigerator door as well as the bathroom door which shows those 2 areas weren’t wiped after the previous guests had left. The shower was perfect with nice hot water and the bathroom was spacious enough. The hotel has 2 towers and we didn’t know which tower to go to so we ended up going to tower 1 were the receptionist informed us that our booking is in tower 2. I had an elderly guest with me and moving towers like this was very inconvenient. The hotel should inform the guests about the tower number and parking instructions before arriving at the hotel. The hotel is very close to the Haram with just 6-7 minutes walk to both the men’s and the women’s entrance (door 11 and 12). Upon returning to the hotel, the staff were promptly situated outside the elevator doors assisting guests with the elevators. About the breakfast. It was fantastic! The options available were great and included selections of cold appetizers, bakery items, main courses including french toast and pancakes. The breakfast staff were very friendly and efficient and they never said no, especially Riaz he served us coffee and hot chocolate. The items were being refilled quickly. The 2 ladies welcomed us for breakfast with a huge smile. Suggestions to improve breakfast: 1) there was no live cooking counter for omelette. The omlette was being cooked in the kitchen and was being stocked in the hot plate. It would be great if the hotel could consider introducing live counter for omelette as it really would help us guests to make the perfect omelette for ourselves and eating it warm and fresh. Other hotels do have a live counter. 2) Though all the breakfast items were great, the French toast wasn’t good at all! It didn’t taste like a French toast. The sambosas were undercooked and very chewy so wasn’t able to eat them. Improvements on this will make the breakfast experience perfect! One more thing to add is that the staff not once said “No”. They always accommodated our requests whatsoever. I asked the reception for a plastic chair for my elderly mother to sit and take a shower, thought they didn’t have it, they offered us to switch to an accessible room with no additional costs! The hotel is not very busy and crowded as I didn’t see any groups here. I hope the hotel can maintain this very same standard or else it’ll be very easy to be like the other hotels who don’t care about guests. All in all, I’ll definitely choose Al Manakha Rotana again on my next trip to Madinah and wishing this hotel success!