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From arrival till checkout all the needs has been taken care of and exceeded our expectation.....my friend was not well during the stay and the team has given required medication and oxygen to help recover quickly....Thumbs up service for the passing-cloud resort shangrila team...

The hotel is in the scenic area, halfway up the mountain, with beautiful scenery. For an extra 200 yuan, you can pick up from Shangri-La, in a Buick business car. The driver on the way there drove very aggressively, overtaking all the way, and the driver on the way back was very good, driving very steadily and enthusiastic. The hotel has complete facilities and large rooms, but the front desk and other staff in the lobby are not very enthusiastic, always looking lazy. The hotel restaurant is delicious and not expensive, and the waiter is very enthusiastic. The Grand Canyon is beautiful, the Great Pagoda is also beautiful, the winding mountain road is quite scary, but the scenery is beautiful and shocking.

Let me start with the good things: all the service staff are very friendly and enthusiastic; the airport pick-up and Napahai tour in the package are not bad, the driver is polite and enthusiastic, and will take the initiative to introduce; the hotel is halfway up the hill, there is an electric car to take guests to the ancient city entrance, and you can pick them up with a phone call when you come back, which is quite convenient. The room is very large and clean, and the bed is quite comfortable. There are not many varieties of breakfast, and the taste is good. The yak hot pot exceeded expectations, the taste is good and the quantity is large, two people can't finish it at all, recommended! The following is a place that is hard to describe: it is said to be an ancient city view room, but there is a building in front of the balcony, and there is a big earth slope outside the window facing the bed. What does this mean? The hotel obviously has no guests (the breakfast buffet on the first day was not open), can't it arrange a better room? Because I flew directly to Shangri-La, I specially chose LUX with diffuse oxygen supply, but I didn't feel the effect of oxygen supply at all. The oxygen outlet in the room was hissing all the time, but I would wake up after sleeping for less than two hours, and I felt uncomfortable in various ways. The funny thing is that there is no problem walking outside or even climbing Songzanlin Temple. And there is a faint smell of decoration in the room, and my throat hurts after one night. Maybe it's a personal problem? I feel like I might as well give him two tanks of oxygen. Finally, there was a problem when sending us to the airport. The staff made a mistake in the handover. After checking out, the waiter moved the luggage to the yard attentively, and then said that the car had not arrived yet, so wait a little longer, and then waited for the car with us... Until 20 minutes later, the front desk lady suddenly reacted and asked: What car are you waiting for? I said: I'm waiting for your car! In the end, we were hurriedly sent to the station. Fortunately, it was close and didn't delay anything. The driver apologized verbally, but the hotel didn't respond afterwards. The final impression was really bad. Considering the price, it feels that the cost performance is not high, and it is not recommended on the whole.

Our stay at snow mountain ice spring was amazing! We only spent 2 nights here and our entire itinerary was well organised by Ba San who helped us view all the major Bala Gezong scenic areas. Our transportation to and from the hotel and Shangrila station was also organised by the hotel staff, leading to a very well planned stay. The accommodation itself is huge and very comfortable and cosy, and the breakfast provided was so grand. Complimentary tickets for some activities was also provided, making this booking so value for money. While this hotel may be pricier than others, it is definitely very worth it and in our opinion, the only option you should consider for the Bala Gezong area.

The room has a clean bed, clean bathroom, new toilet, and a humidifier to balance the humidity in the room. It is convenient to travel to the old city and tourist attractions. The service is friendly and the staff can communicate and provide information in English.

It was really great. It was my first time to experience camping. It was really cold in Shangri-La Haba Snow Mountain in November, but it was really great to sit in the camp and look at the Haba Snow Mountain opposite. It was really nice to feel the tranquility and beauty. The B&B is in American camping style. There are about 10 campsites. The furniture styles inside are designed and arranged by the owner himself. It is very warm. If there are many people coming together, you can sing by the bonfire at night. The foot of the snow mountain is so beautiful. The owner and the proprietress of the B&B are very nice. They also raised a very well-behaved and enthusiastic German Shepherd. They can guard the house at night and ask for food when eating. Hahaha, there is also a coffee shop at the foot of the mountain, which is also super good. If the weather is good, three or two people will get together in the coffee shop at night to chat about life and look at the starry sky. It is beautiful. It happened to rain when I came to Haba Snow Mountain this time, so I didn’t see Haba Snow Mountain, but camping on rainy days has a different flavor. I always have to leave some regrets and look forward to the next wonderful encounter.

Hotel Indigo is situated on the top of a hill, overseeing the ancient town. We enjoyed the very beautiful view and scenery from our room and the restaurant, where added-on one breakfast during our stay just to enjoy the view and ambience. The food options during breakfast were average with a mixture of international and local food. Rooms were very clean with daily housekeeping service. Buggy service is also available to bring you from the main lobby to the rooms. The only downside is the walk up the hill when returning to the hotel from the ancient town, as it can be quite tiring and made worst by the altitude. Would definitely recommend staying here during your time in Shangri-la!

Bring your family to Shangri-La to experience ******* culture. This hotel really reflects the ******* architectural decoration features in every detail from the exterior decoration to the interior to the room. You can also see the snow-capped mountains in the distance from the room (but not the kind of large floor-to-ceiling windows). The service staff is super nice, the breakfast is also very rich, and they also sent us to the airport when we left.

During my recent stay at Shangri-La Resort, I had an unforgettable experience surrounded by breathtaking landscapes and the rich cultural heritage of northern Yunnan. The hotel itself is a perfect blend of traditional ******* architecture and modern luxury, offering a serene and comfortable retreat in the heart of Shangri-La. I would like to extend my sincere gratitude to He Hua for her exceptional hospitality. She went above and beyond to make my stay special, from assisting with travel arrangements to personally guiding me through an authentic ******* butter tea ceremony, which was a truly memorable cultural experience. Thanks to her thoughtful recommendations and meticulous planning, I was able to explore the magnificent Songzanlin Monastery, as well as other scenic spots that showcased the unique beauty of the region. The hotel’s facilities were outstanding, with spacious, elegantly designed rooms that provided stunning views of the surrounding mountains. The dining options were equally impressive, offering a mix of local ******* flavors and international cuisine. The staff throughout the resort were warm, welcoming, and always eager to help, adding to the overall exceptional experience. Staying at Shangri-La Resort was a highlight of my journey, and I highly recommend it to anyone visiting the region. With its perfect combination of luxury, comfort, and deep cultural immersion, this resort is truly a gem in the alluring town of Shangri-La. I look forward to returning in the future! 我最近入住了香格里拉大酒店，度过了一段难忘的时光。这里不仅拥有壮丽的自然风光，还展现了浓厚的藏族文化。酒店完美融合了传统藏式建筑与现代奢华，让人感受到宁静与舒适。 我要特别感谢和华小姐，她的热情服务让我的旅程更加精彩。她不仅耐心地帮我安排了行程，还亲自为我展示了藏式酥油茶的传统泡制方法，这一文化体验令我印象深刻。此外，在她的精心策划下，我顺利游览了松赞林寺及周边的美景，深度感受了香格里拉的独特魅力。 酒店的设施无可挑剔，客房宽敞舒适，窗外的山景令人心旷神怡。餐厅的美食也十分出色，既有地道的藏式风味，也有国际化的选择，满足了不同口味的需求。整个酒店的工作人员都非常热情友善，细致入微的服务让人宾至如归。 此次在香格里拉大酒店的入住是我旅程中的一大亮点，我强烈推荐这家酒店给所有来香格里拉的游客。这里不仅提供奢华与舒适，更带来深度的文化体验，是探索这片神秘土地的绝佳之选。我期待未来再次回到这里！

One of the best accommodation I’ve ever stayed in with A class service and professionalism. Beautiful compound and property, and also staying true to ******* culture. Will definitely want to stay in other Songtsam properties in future cos of this amazing experience!