Hotel Söder

Good location but highly overpriced and oversold for the little comfort it offers. Very close to a metro station (3-4 mins walk) that's a couple stations away from the old city and the central station. From the outside, it appears as an old, classic, Swedish style hotel but in reality it's just a pigeon hole. The rooms are so cramped that even the attached bathroom looks bigger. You can either accommodate your luggage or find space to access the bathroom. The adjoining room creaks whenever the door moves or the poor occupant uses the bathroom. When I visited, the hair dryer was not working. The front desk works limited hours so no help from them too. All in all, if you can find something better, this place is best avoided.

System of access code supposed to be sent by email/SMS not super effective as I did not receive it. I spent two nights in the hotel and housekeeping has not been done at all, which is surprising...

I arrived within the time I told in advance, i.e. 18:00-20:00. Somebody at the door phone opened the entrance without checking whether I am a guest so I thought there would be somebody to check me in inside the building. However, there were nobody and I had to wonder around without knowing which room was mine! So, I went out to the door phone again to get the room number and the door codes, which was given out loud on the street through the phone. In short, bad check in, poor security. The room was tiny and miserable. Many things were broken and there was even a dead bug! Not at all like in the photos given by the hotel. The Mongolian lady who prepares the breakfast and cleans the room was very nice. The only positive thing I can say about this hotel.

The rooms are located below ground floor, surely nicer equipped than a prison cell but probably smaller. OK if you just want to sleep in the city. Breakfast is served until 9:00. I was there 11 minutes later with the buffet still fully stocked but was told I am too late. I dared to take a slice of sausage and a dry bun with at least 2 more reminders that breakfast closes at 9:00 I am sorry for having fallen in American colloquial language when explaining that I am a paying customer.

It all started badly. We got to the hotel and there was no one to let us in. We only sneaked in as someone else was going out. When we got in, it was more than 10 minutes while we waited for someone to answer the phone and give us directions to get into our room. Not a great start. Then we were given a room with two single beds, not what we asked for. And finally...I realised that most other ********** offerings give a photo of the rooms and this did not. Oh no. It was a good thing we did not bring our cat - no room to swing him around! A full length mirror it was impossible to stand in front. And all of the rooms are below ground, so little natural light. At least we were able to ascertain that no one could look in. So a bad start all around. After our initial impression things got better. While quite small, the room was tidy and very neat. The bathroom was ok as long as you are used to Scandinavian style which means no shower stall which allows water to go everywhere. Breakfasts were good and the staff very friendly but i will remember to steer clear of any hotels which do not offer photos of rooms.

If you drive, pay attention to the parking options on the website prior to checking in.

This doubble room was 8-9 sqm (~2,5x3,5 m). Not even room for unpack suitcases.In the ad it said 12 sqm (which is also really small) and even if the location was good this really destroyed our weekend. We asked for another room but was not possible. Very dishonest about fooling the guests...

Smallest doubble room ever…8 sqm (3,5x2,5 m) The description said 12 sqm. So dishonest from the hotel and made the stay very unpleasent . We had room 10, but there were more of those extremly small rooms. We tried to change but was not possible.

The worst customer service i ever I've been through. They say they will come back to you with answer, but doesnt. Will not stay here again, hard to find and a weird area. Small rooms, uncomfortable beds and noisy.