26th May 2023 would have been my third year staying at this hotel. I booked in October 2022. When I arrived for my stay I was told that the hotel was closed to house asylum seekers. The receptionist , a heavy-set man with shoulder-length blonde hair ( I don’t know his name, hence the description) said that an email was sent to everyone. I never received any email from the hotel. I always check my email inbox and spam folder twice every day. If the hotel sent an email, I never received it, which is a problem at their end. Had I received that email I wouldn’t have turned up at the hotel for my stay. As for that receptionist, he had a very bad attitude. I never argued with him or displayed any negative behaviour. He , however, was extremely rude and didn’t even offer an apology for the situation, just waddled off mumbling under his breath. Why is it that other companies can afford to send out a mass text message to communicate with their customers, but Britannia Hotels can’t? To be honest, it would have been my last time booking with that hotel regardless. It looks worse than ever from outside. I can only imagine what it looks like inside. A real dump. Due to their bad customer service, I had to find somewhere to stay in what had become an emergency situation as I have a serious health condition. Thankfully I found an Inn to stay at and will be staying there in future. I won’t be staying at the North Stafford Hotel ever again.