Best Hotels in Stoneham

Dont the unique decor of the hotel fool you. Outside the decor of the hotel, the rest is just gabbage, it shouldn't be part of the Hilton branch. I travel into Boston every week on assignment and it so happen that am currently staying in this hotel right now. I always have great experience in all the Hilton hotels I have been staying with except this particular one. I am suppose to be staying here for 4 days, and 3 day into my stay. Last night, as I was relaxing and having a cup of wine, the glass felt off my hand and spill on the bed. I had to use a towel to cover that side of the bed in order to be able to sleep on the bed till in the morning. I got in touch with the front desk at 7am this morning before going to work to let them know that I needed my bed sheet changed due to the spill drink. The lady at the front desk, assured me that it will be changed before I get back. when I got back from work at 3pm and got to my room, the bed sheet is still not changed. I called the front desk, to enquire as to why it wasn't changed. BILL at the front desk answered the phone and told me that, am not staying more than 4 days so, my room cant be clean. If I need towels, it can be send up stairs. I had to let him know again that, I had stopped at the front desk earlier today to let them know why I needed my bed sheet changed. From this point onwards he became condescending and repeat the same thing he said earlier of me not staying more than 4 days, and as I was about to say I will go down stairs to collect the bedsheet, he hang the phone on my ear. I call again to ask what was his reason for hanging up the phone on me, he didn't pick the phone. After that, I went down stairs to talk to him in person, and all he could say is, ”I did not hang up the phone, I thought you hang up, Maybe the phone got disconnected”. what a LAME ASS EXCUSE, for been UNPROFESSIONAL and RUDE! This is the WORST experience I have ever had at a Hilton hotel and will never stay here again. Can't wait to check out

The location is excellent, quiet, free parking, less than one kilometer from the hotel is a gas station, high speed, self-driving tour is very convenient. American breakfast is good, can be a single point

I haven't reviewed in a long time because of limited Covid travel and I am trying to be accepting of situations but this warranted my review for 2 night stay Good Recently updated rooms with plenty of electric outlets, bed/bedding comfortable No carpet. I like this as carpet harbors odors, flith, and critters Bad Back door doesn't lock leaving direct access to stairwell and all 5 floors. Unsafe! Pool closed to guests and leased out to a private swim club. No breakfast or coffee in lobby, told to go to Dunkin My husband mistakenly left (2) new shirts with tags in a drawer. It took (3) phone calls with response ”Housekeeper for that floor and room no find no shirts.” I have my suspicions. Regret leaving a tip. Pet Friendly :( Garbage strewn all over parking lot Noisy and congested area, Recommend room on backside of building Nothing Plus (+) about this location

No service, fast hotel.

The breakfast was very poor and nothing was delicious. There is a parking lot, there are two large beds in the room, can sleep 4 people, have a refrigerator, microwave and coffee machine. Hotel facilities are old, refrigerators and air conditioners are very loud, and people who sleep at night can't stand it.

I stayed in this hotel for 5 days at first, and I felt happy with their service, so I extended my stay for one and half months. John gave me a lot of help during my stay. He always greeted the people who stayed in the hotel whenever he saw the people in and out, which made me feel warm. The staffs working in this hotel are quite nice. Whenever I had any request, they would like to help me. Coffee, Tea, and hot water were available for the whole day. Access to the highway is nearby. There are quite a lot of restaurants and shopping malls around the hotel area. In one world, this hotel is like my second home. I will stay here again whenever I come back to north Boston.

This inn used to be really great, being cheaper than most and really well situated, being near Boston. The breakfast used to be really good also, but it’s not offered anymore. However the inn didn’t age really well. First the parking lot is in an awful state, so be careful with your car. Our room was in really bad shape: the bath tub was rusty, the AC noisy and there was a blind in the window, but no drapes, so the sunlight was entering the room by the side in the morning, waking us up. The ice machine wasn’t working. And there was only one set of towel in the room for two queen beds. Note that there is no service in the room, nobody come to make the beds and empty the trash. The worst part for us pas the problems with the door. On the second day of our stay, we realised that the door of the room wasn’t locking at all. We were assured that it would be fixes first thing in the morning, but when we arrived the following evening, the door was still unlocked. We were lucky that nothing was stolen. I tried to talk with a manager to request a discount and was told they would contact me during the week, but they never did. I tried to contact them through Expedia and they didn’t care to offer anything. Lately I tried to contact them directly and once again they assured me they would call me back, but 2 weeks later I still didn’t hear for them. This hotel and the management clearly didn’t care for their clients and the quality of their installation, so avoid this place.

The experience is very good, it is recommended, will come again next time

The place to eat nearby is very convenient, the petrol station is also next door, and the hotel also provides laundry and dryer at reasonable prices. Hotel equipment is also very new. The location is also good, breakfast is average.