Premier Inn London Stratford

Location is very good, close to Westfield shopping mall and Stratford underground. Check in and out process is very smooth and fast. All staff are very friendly, breakfast is enjoyable. However, the room cleanliness is really low quality, I can see dirty spots on lines and sofa. And I got bite as well.

Great location and perfect if you’re travelling into London via Stansted airport. Only 2 working lifts for 10 floors can be a pain at times

Nice breakfast nice room nice environment

Comfy bed, clean room with a nice bathroom. Not too basic but not flash. Good value and a great location for shopping, restaurants and tube/rail. Parking at Westfield is fairly reasonable at £16 for 24 hrs.

Well run Inn employing competent and friendly staff. Room price is not expensive for a London hotel/Inn with reasonably priced food and drink. Location is good for shopping at Westfield, for the ABBA theatre, for West Ham United Football Club and is convenient for the London Underground and Dockland's Light Railways. The most relevant information I can give, is that I continue to stay here very often.

Check in process was super quick and easy using the in-house computer system. The Premier plus room was a great size and very clean. Parking was very easy at the near by Westfield centre, and plenty of shops and restaurants to choose from.

I have booked a family trip for 10 days during Christmas time. It cost me in total £ 820.50 over the EDreams website. Everything paid ✔️ . As my family - my pregnant wife and our full energetic 2 year old daughter - arrived at the hotel a receptionist told us, that we need to pay our stay because it hasn’t been paid yet. I insist that it’s all paid. The receptionist insisted and urged me to pay again since my family was exhausted and there was no time and patience to argue. In the room I checked my account again and saw that our stay had been paid over EDreams which works together with Premier Inn. WHY making me pay twice? ‘Oh no sorry it did not show in the system that is paid. We are going to do a refund’, the receptionist said as I confronted her again. Since the 22nd December 2023 until today 10th of March 2024 I’m still waiting for The Premier Inn to refund me £820.50. After several calls and endless hours in the waiting line the hotline staff from Premier Inn keeps saying that the amount was already refunded, but the money didn’t enter my account and no proof of transaction was shown to me. Nobody tries to help, solve the problem or takes me seriously. It seems that the hotline even blocked my number. It has been a terrible experience over all. This service was nothing else than a robbery, a fraud, a total delusion. And your breakfast with all the convenience food is disgusting. The scrambled eggs which are mixed with milk or water to keep it cheap are an insult for any chef and person who likes to eat. I will thank you when I will finally get my money back, thank you but never again! I do not wish for anyone to go through such an experience with Premier Inn. Please stay away!!! Never again 🤬😡🤬🤬🤬🤬😡

My mattress was very uncomfortable and very sleepless night and woke up next morning with painful bad back. I spoke to reception next morning who told me to report the issue when I receive an email. I would like a refund for night stay.