"The room was very clean and the staff were very friendly! There is no air conditioning so it may be hot in the summer, but it cools down at night so opening the window was just right. The breakfast was also plentiful and delicious. There is also an outlet near this facility, which I found very convenient."

"No lift to go to 1st floor ,hard for family with kids and luggage Rooms bit old , not bad but camt count as 4 star"

"Stayed here with my mum as part of a GB Tours coach trip, the staff were all lovely and doing their absolute best despite the weather being hot. Unfortunately I was unable to open the window in our room but I'm not sure it would have helped cool it down much as the outside temperature was in the 30s but reception were able to provide a fan. I did suggest that they need to invest in some aircon, at least in the communal areas. The toilets are separate in this hotel which is a little quirky. I found the shower adequate but my mum was unable to use it due to a safety concern of there not being any handrails on the wall, which again I raised with a member of staff. The food was good with plenty of choices however we didn't fancy any of the main course choices on our second night but they were happy to make us both cheese omelettes which came with lots of salad and vegetables on the side and the coffee was lovely, only reason we didn't drink more of it was because of the heatwave. Bar prices were reasonable too. Didn't sleep particularly well but this was purely down to our trip happening during some exceptionally warm temperatures. A few touches here and there would make this a great value hotel and I would certainly consider staying here again if I was visiting Somerset"

"Everything you would need for a stay"

"Brilliant location centre of Glastonbury. Warm, friendly welcoming atmosphere host lovely man, very helpful. Rooms are spacious, very comfortable beds, very clean Lovely powerful shower, spacious shower cubicle. Good value for money, lovely breakfast included. Thanks for a lovely stay"

"I loved the surroundings of this hotel. It's a truly medieval setting. There's a monastery right outside the entrance, which you can visit and is truly spectacular. There's also a castle-like ancient building surrounded by a moat with swans. The stairs to the rooms are quite interesting. Breakfast is made to order and is delicious. It includes bread, sausage, and scrambled eggs, as well as bacon and black pudding. Parking is available right outside the entrance. We arrived at 9 PM and left at 10:00 AM the next day. There was no charge for this time. If I were to visit Wells again, I would choose this hotel again. Thank you for your warm hospitality! It made you feel right at home."

"Arrived early evening and they were still serving food in the bar which was fantastic and great value for money. Rooms were basic but spotless and staff were so friendly."

"The hotel, rooms, beds and staff were excellent. The onsite Brewers Fayre..an absolute nightmare, burnt food, undercooked chicken wings, burgers cremated so much that the edges crunched trying to cut through them. Gammon steak I only ate 1 mouthful as it was so salty it was beyond belief, floppy slab of fatty,grey, salient piece of meat I've ever been served. £82 of absolutely disgusting 'food'. Have eaten at many other Brewers Fayres and has always been good to excellent but this was disgraceful."

"The hotel has an attached parking lot, a buffet breakfast is included in the package, the room is spacious, the double bed is enough for a family of three, and the hotel also has an extra sofa bed for children."